Skills you'll gain: Inbound Calls, Customer experience improvement, Network Routing, Customer experience strategy (CX), Outbound Calls, Call Center Experience, Security Controls, Customer Inquiries, Process Optimization, Operational Efficiency, Service Level

Skills you'll gain: Service Level, Product Support, Help Desk Support, Cloud Management, Technical Support, End User Training and Support, Cloud Services, Service Management, Personally Identifiable Information, Information Privacy, Technical Communication, Problem Management

Skills you'll gain: Sales Development, Salesforce, Campaign Management, Lead Generation, Sales Management, Sales Process, Customer Relationship Management (CRM) Software, Productivity Software, Data Import/Export, Email Marketing, Marketing Management

Skills you'll gain: Self Service Technologies, Process Analysis, Process Improvement, Customer experience improvement, Workflow Management, Process Design, Personalized Service, Cost Management

Skills you'll gain: Marketing Effectiveness, Key Performance Indicators (KPIs), Marketing Analytics, Digital Marketing, Marketing Strategies, Performance Analysis, Customer experience strategy (CX), Performance Measurement, Marketing Automation, Marketing Channel, A/B Testing, Automation

Skills you'll gain: Backlogs, Product Management, Microsoft Copilot, ChatGPT, Generative AI, Product Strategy, Product Lifecycle Management, Sprint Planning, Market Intelligence, Product Roadmaps, User Story, Artificial Intelligence, Strategic Thinking, Ethical Standards And Conduct, Product Requirements, Stakeholder Engagement, Prioritization

Skills you'll gain: Large Language Modeling, Prompt Engineering, Generative AI Agents, Generative AI, Application Development, Data Storage Technologies, Query Languages, Natural Language Processing, Data Integration, Development Environment

Skills you'll gain: Sales Pipelines, Sales Management, Sales Enablement, Sales Process, Sales, Sales Strategy, Customer Engagement, Sales Training, Generative AI Agents, Customer experience improvement, Lead Generation, Forecasting, Business Ethics, Prioritization

Skills you'll gain: Software Quality Assurance, Quality Assurance, Test Automation, Test Tools, Acceptance Testing, Agile Software Development, Test Case, Software Testing, Continuous Integration, User Acceptance Testing (UAT), Agile Methodology, User Story

Skills you'll gain: Generative AI Agents, Agentic systems, Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Artificial Intelligence, Large Language Modeling, Decision Support Systems, Application Deployment, Prompt Engineering, Applied Machine Learning, Scalability, Performance Testing, Data Integration

Skills you'll gain: Data-Driven Decision-Making, Data Ethics, Customer Analysis, Marketing Effectiveness, Strategic Marketing, Digital Marketing, Business Analytics, Marketing Analytics, Performance Measurement, Marketing Strategy and Techniques, MarTech, Data Analysis, Pay Per Click Advertising, Data Management, Web Analytics and SEO, Marketing Automation, Cross-Channel Marketing, Target Audience

Skills you'll gain: Facebook, Web Analytics, Social Media Marketing, Customer Analysis, User Accounts, E-Commerce