Skills you'll gain: Enterprise Resource Planning, Business Systems Analysis, Systems Analysis, Requirements Analysis, Cybersecurity, Business Requirements, Business Systems, Cloud Computing, Cloud Services, IT Management, Change Management, Organizational Change, Technology Strategies, Process Flow Diagrams, System Implementation, User Requirements Documents, Enterprise Architecture, Information Technology, Project Management, Critical Thinking

Skills you'll gain: Performance Improvement, Performance Measurement, Customer experience improvement, Culture Transformation, Program Implementation, Key Performance Indicators (KPIs), Cleanliness, Workflow Management, Auditing

Skills you'll gain: Cloud Services, Puppet (Configuration Management Tool), Infrastructure as Code (IaC), Configuration Management, CI/CD, Cloud Computing, Docker (Software), Containerization, Kubernetes, Load Balancing, System Monitoring, Scalability, Cloud Storage, DevOps, Automation, Infrastructure Architecture, Debugging

Skills you'll gain: Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Call Center Experience, Customer Service, Customer Insights, Automation, Business Process Automation, Artificial Intelligence, Operational Efficiency, Natural Language Processing, Data Security

Skills you'll gain: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development

Skills you'll gain: Desktop Support, Generative AI, Technical Support and Services, End User Training and Support, System Support, Prompt Engineering, Help Desk Support, Network Support, IT Automation, Product Support, Data Ethics, Artificial Intelligence, Automation

Skills you'll gain: Amazon Web Services, Amazon CloudWatch, Grafana, Hybrid Cloud Computing, Multi-Cloud, Prometheus (Software), Managed Services, Cloud Solutions

Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Android (Operating System), Customer Communications Management, Product Knowledge, Active Listening, Communication

Skills you'll gain: Service Level Agreement, Service Level, Service Management, Performance Measurement, Vendor Contracts, Customer Service, Cloud Services, Performance Metric, Expectation Management, Cloud Storage, Key Performance Indicators (KPIs), Negotiation, Communication

Skills you'll gain: Microsoft Azure, Virtual Machines, Virtualization and Virtual Machines, Scalability, Cloud Computing, Cloud Services, Infrastructure As A Service (IaaS), Cloud Infrastructure, Network Architecture, Kubernetes, Cloud Security, Network Security, Network Routing, Network Troubleshooting, Load Balancing, Application Deployment, Hardware Troubleshooting, Identity and Access Management, Security Information and Event Management (SIEM)

Skills you'll gain: Large Language Modeling, Cloud Services, Applied Machine Learning, Computer Vision, MLOps (Machine Learning Operations), Artificial Intelligence, Generative AI, Natural Language Processing, Document Management, Software Development Tools, Data Integration, Deep Learning

Skills you'll gain: Amazon S3, AWS Identity and Access Management (IAM), Amazon DynamoDB, Cloud Security, Cloud Computing, Relational Databases, Cloud Infrastructure, Cloud Computing Architecture, Cloud Storage, Virtual Local Area Network (VLAN), Amazon CloudWatch, Databases, Network Planning And Design, Authorization (Computing), Scalability, NoSQL