• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Inbound Calls
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "inbound calls"

    • C

      CVS Health

      Call Center Customer Service

      Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving

      4.8
      Rating, 4.8 out of 5 stars
      ·
      80 reviews

      Beginner · Course · 1 - 3 Months

    • I

      Illinois Tech

      Digital Marketing

      Skills you'll gain: Pay Per Click Advertising, Digital Marketing, Web Analytics, Email Marketing, Paid media, Digital Advertising, Google Ads, Social Media Campaigns, Marketing Strategies, Online Advertising, Social Media Marketing, Google Analytics, Web Analytics and SEO, Web Design and Development, Marketing, Marketing Analytics, Search Engine Optimization, Social Media, Campaign Management, Search Engine Marketing

      Build toward a degree

      4.5
      Rating, 4.5 out of 5 stars
      ·
      37 reviews

      Advanced · Course · 1 - 3 Months

    • U

      University of Illinois Urbana-Champaign

      U.S. Taxation of International Transactions

      Skills you'll gain: Tax Laws, Corporate Tax, Tax, Tax Planning, International Finance, Income Tax, Tax Compliance

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      55 reviews

      Intermediate · Course · 1 - 4 Weeks

    • N

      New York University

      Reinforcement Learning in Finance

      Skills you'll gain: Reinforcement Learning, Financial Trading, Financial Market, Derivatives, Markov Model, Financial Modeling, Securities Trading, Portfolio Management, Risk Management, Market Dynamics, Machine Learning, Estimation

      3.6
      Rating, 3.6 out of 5 stars
      ·
      134 reviews

      Advanced · Course · 1 - 4 Weeks

    • Status: Free
      Free
      M

      Microsoft

      Build a computer vision app with Azure Cognitive Services

      Skills you'll gain: Application Programming Interface (API), Microsoft Azure, Computer Vision, Artificial Intelligence and Machine Learning (AI/ML), User Accounts, Image Analysis, Artificial Intelligence, Cloud Solutions

      4.4
      Rating, 4.4 out of 5 stars
      ·
      289 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • D

      Digital Marketing Institute

      Social Media and Digital Marketing Fundamentals

      Skills you'll gain: Digital Media Strategy, Social Media Marketing, Content Marketing, Digital Marketing, Marketing, Social Media, Marketing Strategies, Digital Content, Social Media Strategy, Integrated Marketing Communications, Consumer Behaviour, Digital Transformation, Content Strategy, Scheduling, Target Audience, Customer Engagement

      4.7
      Rating, 4.7 out of 5 stars
      ·
      353 reviews

      Beginner · Course · 1 - 4 Weeks

    • V

      Voxy

      Low Intermediate English: Calls & Messaging

      Skills you'll gain: English Language, Interpersonal Communications, Media and Communications, Vocabulary, Language Learning, Oral Comprehension, Rapport Building, Grammar

      4.7
      Rating, 4.7 out of 5 stars
      ·
      262 reviews

      Mixed · Course · 1 - 3 Months

    • S

      SAS

      Machine Learning Rock Star – the End-to-End Practice

      Skills you'll gain: Predictive Modeling, Data Ethics, Predictive Analytics, Machine Learning, Technical Management, MLOps (Machine Learning Operations), Applied Machine Learning, Data-Driven Decision-Making, Statistical Modeling, Performance Measurement, Business Ethics, Decision Tree Learning, Artificial Intelligence and Machine Learning (AI/ML), Leadership and Management, Business Analytics, Machine Learning Algorithms, Artificial Intelligence, Data Processing, Business Leadership, Performance Analysis

      4.8
      Rating, 4.8 out of 5 stars
      ·
      188 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free
      Free
      U

      University of Washington

      Lesson | Business English Skills: How to Navigate Tone, Formality, and Directness in Emails

      Skills you'll gain: Business Correspondence, Business Writing, Language Competency, Writing, Business Communication, Communication, Verbal Communication Skills, Relationship Building, Vocabulary

      4.5
      Rating, 4.5 out of 5 stars
      ·
      222 reviews

      Intermediate · Course · 1 - 4 Weeks

    • N

      Northwestern University

      Leadership Through Design Innovation

      Skills you'll gain: Design Thinking, Innovation, Ideation, Human Centered Design, Organizational Leadership, Brainstorming, Strategic Leadership, Leadership, Storyboarding, User Experience Design, Customer Engagement, Creative Thinking, Design Research, Collaboration, Empathy

      4.2
      Rating, 4.2 out of 5 stars
      ·
      325 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free
      Free
      G

      Georgia Institute of Technology

      Lesson | Understand and Be Understood on the Phone

      Skills you'll gain: English Language, Oral Comprehension, Verbal Communication Skills, Language Competency

      4.7
      Rating, 4.7 out of 5 stars
      ·
      59 reviews

      Mixed · Course · 1 - 4 Weeks

    • U

      University of California, Irvine

      Internal Communications Framework

      Skills you'll gain: Internal Communications, Corporate Communications, Employee Engagement, Diversity Equity and Inclusion Initiatives, Strategic Communication, Crisis Management, Drive Engagement, Diversity and Inclusion, Business Communication, Organizational Change, Communication Strategies, Leadership, Culture

      4.5
      Rating, 4.5 out of 5 stars
      ·
      22 reviews

      Beginner · Course · 1 - 4 Weeks

    1234…15

    In summary, here are 10 of our most popular inbound calls courses

    • Call Center Customer Service: CVS Health
    • Digital Marketing: Illinois Tech
    • U.S. Taxation of International Transactions: University of Illinois Urbana-Champaign
    • Reinforcement Learning in Finance: New York University
    • Build a computer vision app with Azure Cognitive Services: Microsoft
    • Social Media and Digital Marketing Fundamentals: Digital Marketing Institute
    • Low Intermediate English: Calls & Messaging: Voxy
    • Machine Learning Rock Star – the End-to-End Practice: SAS
    • Lesson | Business English Skills: How to Navigate Tone, Formality, and Directness in Emails: University of Washington
    • Leadership Through Design Innovation: Northwestern University

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog
    • Teaching Center

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok