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    Results for "customer experience improvement"

    • Status: Free
      Free
      C

      Coursera Instructor Network

      GenAI for Customer Service Representatives

      Skills you'll gain: AI Personalization, Generative AI, User Feedback, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Self Service Technologies, Artificial Intelligence, Business Ethics, Natural Language Processing

      Beginner · Course · 1 - 4 Weeks

    • G

      Google

      Foundations: Data, Data, Everywhere

      Skills you'll gain: Data Ethics, Data Analysis, Data-Driven Decision-Making, Google Sheets, Spreadsheet Software, Analytical Skills, Data Sharing, Data Cleansing, Data Processing, Data Visualization Software, SQL, Data Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      115K reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of Virginia

      Leading the Modern Day Business

      Skills you'll gain: Design Thinking, Digital Transformation, Creative Problem-Solving, New Product Development, Ideation, Business Transformation, Product Management, Innovation, Creativity, Product Lifecycle Management, Strategic Thinking, Product Improvement, Market Opportunities, Technology Strategies, Information Technology, Customer Insights, Corporate Strategy, Business Strategy, Process Design, Large Language Modeling

      4.7
      Rating, 4.7 out of 5 stars
      ·
      20K reviews

      Beginner · Specialization · 3 - 6 Months

    • U

      University of Michigan

      Programming for Everybody (Getting Started with Python)

      Skills you'll gain: Programming Principles, Computer Programming, Python Programming, Scripting Languages, Scripting, Computational Thinking, Development Environment

      4.8
      Rating, 4.8 out of 5 stars
      ·
      231K reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      I

      IBM

      Generative AI for Java and Spring Developers

      Skills you'll gain: Prompt Engineering, Generative AI, ChatGPT, Large Language Modeling, Restful API, Spring Framework, Data Ethics, Natural Language Processing, OpenAI, Application Deployment, Artificial Intelligence, Software Development Tools, Software Testing, Test Automation, Software Development, DevSecOps, Application Security, CI/CD, Application Programming Interface (API), Java

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6.7K reviews

      Intermediate · Specialization · 1 - 3 Months

    • G

      Google Cloud

      Architecting with Google Compute Engine

      Skills you'll gain: Cloud Infrastructure, Identity and Access Management, Google Cloud Platform, Prompt Engineering, Kubernetes, Application Deployment, Cloud Storage, Infrastructure As A Service (IaaS), Containerization, Cloud Computing, CI/CD, Cloud Computing Architecture, Cloud Security, Cloud Services, Load Balancing, Service Level Agreement, Infrastructure as Code (IaC), Microservices, Virtual Machines, Service Level

      4.7
      Rating, 4.7 out of 5 stars
      ·
      58K reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free
      Free
      C

      Coursera Instructor Network

      How to Develop Standard Operating Procedures (SOPs)

      Skills you'll gain: Standard Operating Procedure, Operational Efficiency, Lean Methodologies, Quality Assurance, Procedure Development, Operational Excellence, Business Process, Occupational Safety And Health, Process Management, Safety Assurance, Workflow Management, Process Improvement and Optimization, Workforce Management, Continuous Improvement Process

      4.9
      Rating, 4.9 out of 5 stars
      ·
      24 reviews

      Beginner · Course · 1 - 4 Weeks

    • G

      Google

      Prepare Data for Exploration

      Skills you'll gain: Data Ethics, Data Analysis, Data Literacy, Data Security, Google Sheets, Data Cleansing, Databases, Data Access, Data Quality, Data Management, Data Collection, Relational Databases, SQL, Metadata Management, Unstructured Data

      4.8
      Rating, 4.8 out of 5 stars
      ·
      22K reviews

      Beginner · Course · 1 - 3 Months

    • G

      Google Cloud

      Preparing for Google Cloud Certification: Cloud Architect

      Skills you'll gain: Cloud Infrastructure, Identity and Access Management, Kubernetes, Google Cloud Platform, Prompt Engineering, Application Deployment, Cloud Storage, Containerization, Infrastructure As A Service (IaaS), Cloud Computing, CI/CD, Cloud Computing Architecture, Cloud Security, Cloud Management, Cloud Services, Load Balancing, Service Level Agreement, Infrastructure as Code (IaC), Microservices, Process Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      59K reviews

      Intermediate · Professional Certificate · 3 - 6 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Create Customer Support Data with Google Sheets

      Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Integration, Organizational Skills

      4.6
      Rating, 4.6 out of 5 stars
      ·
      399 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • G

      Google

      Start the UX Design Process: Empathize, Define, and Ideate

      Skills you'll gain: User Experience Design, User Story, Ideation, Usability, Web Content Accessibility Guidelines, User Research, Design Thinking, Human Centered Design, Competitive Analysis, User Flows, Persona Development

      4.8
      Rating, 4.8 out of 5 stars
      ·
      16K reviews

      Beginner · Course · 1 - 4 Weeks

    • D

      DeepLearning.AI

      Structuring Machine Learning Projects

      Skills you'll gain: Deep Learning, Applied Machine Learning, Machine Learning, Tensorflow, PyTorch (Machine Learning Library), Debugging, Artificial Intelligence, Keras (Neural Network Library), Data Quality, Performance Tuning

      4.8
      Rating, 4.8 out of 5 stars
      ·
      50K reviews

      Beginner · Course · 1 - 4 Weeks

    1…8910…421

    In summary, here are 10 of our most popular customer experience improvement courses

    • GenAI for Customer Service Representatives: Coursera Instructor Network
    • Foundations: Data, Data, Everywhere: Google
    • Leading the Modern Day Business: University of Virginia
    • Programming for Everybody (Getting Started with Python): University of Michigan
    • Generative AI for Java and Spring Developers: IBM
    • Architecting with Google Compute Engine: Google Cloud
    • How to Develop Standard Operating Procedures (SOPs): Coursera Instructor Network
    • Prepare Data for Exploration: Google
    • Preparing for Google Cloud Certification: Cloud Architect: Google Cloud
    • Create Customer Support Data with Google Sheets: Coursera Project Network

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