• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • G

      Google Cloud

      Gemini for Data Scientists and Analysts - Français

      Skills you'll gain: Customer Analysis, Marketing Analytics, Data-Driven Decision-Making, Customer Insights, Marketing Strategies, Analytics, Generative AI, Data Analysis, Predictive Modeling, Sales Strategy, Business Analytics, Business Intelligence, Forecasting

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Looker Studio Pro Essentials - Português Brasileiro

      Skills you'll gain: Looker (Software), Business Reporting, User Accounts, Collaborative Software, Customer Support, Data Sharing, Administration, Scheduling, Security Controls, Auditing

      Intermediate · Course · 1 - 3 Months

    • G

      Google Cloud

      Preparing for Your Cloud Architect Journey - Español

      Skills you'll gain: Cloud Computing Architecture, Cloud Solutions, Cloud Infrastructure, Cloud Security, Solution Architecture, Google Cloud Platform, Cloud Computing, Cloud Services, Cloud Storage, Solution Design, Scalability

      Advanced · Course · 1 - 3 Months

    • Status: Preview
      Preview
      U

      University of Maryland, College Park

      Digital Marketing 2

      Skills you'll gain: Web Analytics, Search Engine Optimization, Pay Per Click Advertising, Search Engine Marketing, Keyword Research, Marketing Analytics, Big Data, Analytics, Digital Marketing, Google Analytics, A/B Testing, Google Ads, Supervised Learning, Machine Learning, Data Analysis, Deep Learning, Artificial Intelligence, Artificial Neural Networks

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Scaling with Google Cloud Operations - Português Brasileiro

      Skills you'll gain: Cloud Management, Site Reliability Engineering, Cost Management, Cloud Computing, DevOps, Capacity Management, Cloud Infrastructure, Operational Efficiency, Budget Management, Operational Excellence, Scalability, Corporate Sustainability, Customer Support, Continuous Monitoring, Performance Metric

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera

      From Concept to Critique: Prototyping with Sketch

      Skills you'll gain: User Experience Design, Design Reviews, Prototyping, Experience Design, User Interface and User Experience (UI/UX) Design, Interaction Design, Wireframing, Mockups, Peer Review, User Flows

      Intermediate · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Introduction to Data Engineering on Google Cloud - Bahasa Indonesia

      Skills you'll gain: Metadata Management, Data Migration, Data Sharing, Google Cloud Platform, Data Pipelines, Extract, Transform, Load, Data Processing, Data Integration, Big Data, Cloud Storage, Data Transformation, Automation, Command-Line Interface, Real Time Data

      Beginner · Course · 1 - 3 Months

    • G

      Google Cloud

      Gemini for Data Scientists and Analysts - 한국어

      Skills you'll gain: Data-Driven Decision-Making, Business Intelligence, Business Analytics, Analytics, Customer Analysis, Customer Insights, Generative AI, Marketing Analytics, Google Cloud Platform, Forecasting, Predictive Modeling, Customer Data Management, Predictive Analytics, Time Series Analysis and Forecasting, Data Analysis Software

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Work with Gemini Models in BigQuery - Deutsch

      Skills you'll gain: Generative AI, Big Data, Artificial Intelligence and Machine Learning (AI/ML), Applied Machine Learning, SQL, Workflow Management, Customer Relationship Management

      Intermediate · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Introduction to Data Engineering on Google Cloud - 简体中文

      Skills you'll gain: Data Pipelines, Data Sharing, Extract, Transform, Load, Data Migration, Data Processing, Data Warehousing, Data Integration, Google Cloud Platform, Metadata Management, Data Lakes, Cloud Storage, Big Data, Automation, SQL

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      G

      Google Cloud

      Acelera el intercambio de conocimientos con Agentspace

      Skills you'll gain: Google Workspace, OAuth, Productivity Software, Data Sharing, Performance Analysis, Google Cloud Platform, Identity and Access Management, Application Deployment, Enterprise Application Management, Performance Metric, Data Store, Application Programming Interface (API), Authentications, Data Integration

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Google Cloud Customer Care Fundamentals - Français

      Skills you'll gain: Google Cloud Platform, Help Desk Support, Technical Support and Services, Technical Support, Service Level, Identity and Access Management, Change Requests, File Management, Technical Communication, Personally Identifiable Information, Data Cleansing

      Beginner · Course · 1 - 4 Weeks

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…223224225…226

    In summary, here are 10 of our most popular customer journey courses

    • Gemini for Data Scientists and Analysts - Français: Google Cloud
    • Looker Studio Pro Essentials - Português Brasileiro: Google Cloud
    • Preparing for Your Cloud Architect Journey - Español: Google Cloud
    • Digital Marketing 2: University of Maryland, College Park
    • Scaling with Google Cloud Operations - Português Brasileiro : Google Cloud
    • From Concept to Critique: Prototyping with Sketch: Coursera
    • Introduction to Data Engineering on Google Cloud - Bahasa Indonesia: Google Cloud
    • Gemini for Data Scientists and Analysts - 한국어: Google Cloud
    • Work with Gemini Models in BigQuery - Deutsch: Google Cloud
    • Introduction to Data Engineering on Google Cloud - 简体中文: Google Cloud

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok