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    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • I

      IBM

      Python for Data Science, AI & Development

      Skills you'll gain: Jupyter, Automation, Web Scraping, Python Programming, Data Manipulation, Data Import/Export, Scripting, Data Structures, Data Processing, Data Collection, Application Programming Interface (API), Pandas (Python Package), Programming Principles, NumPy, Object Oriented Programming (OOP), Computer Programming

      4.6
      Rating, 4.6 out of 5 stars
      ·
      41K reviews

      Beginner · Course · 1 - 3 Months

    • I

      IBM

      IBM Full-Stack JavaScript Developer

      Skills you'll gain: Istio, Node.JS, Software Development Life Cycle, Software Architecture, Kubernetes, Server Side, MongoDB, Application Deployment, CI/CD, Cloud-Native Computing, React Redux, NoSQL, Restful API, OpenShift, Git (Version Control System), Cloud Applications, Containerization, Ajax, Web Development, Interviewing Skills

      4.6
      Rating, 4.6 out of 5 stars
      ·
      7.3K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      V

      Vanderbilt University

      ChatGPT + Excel: AI-Enhanced Data Analysis & Insight

      Skills you'll gain: Data Storytelling, Prompt Engineering, Data Presentation, ChatGPT, Excel Macros, Excel Formulas, Data Synthesis, Microsoft Excel, Productivity, Infographics, Data Visualization, Spreadsheet Software, Data Analysis, Generative AI, Artificial Intelligence, Data Cleansing, Large Language Modeling, Interactive Data Visualization, Data Import/Export, Statistical Reporting

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.9K reviews

      Beginner · Specialization · 1 - 3 Months

    • U

      University of Pennsylvania

      Business Foundations

      Skills you'll gain: Operations Management, Return On Investment, Operational Efficiency, Financial Statements, Financial Statement Analysis, Human Capital, Go To Market Strategy, Process Analysis, Branding, People Management, Financial Reporting, Capital Budgeting, Financial Accounting, Financial Modeling, Balance Sheet, Consumer Behaviour, Human Resource Strategy, Marketing Planning, Peer Review, Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      26K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: New AI skills
      New AI skills
      G

      Google

      Google Cybersecurity

      Skills you'll gain: Threat Modeling, Network Security, Threat Management, Incident Response, Vulnerability Management, Computer Security Incident Management, Hardening, Intrusion Detection and Prevention, Cyber Threat Intelligence, Cyber Attacks, Cybersecurity, Network Protocols, Vulnerability Assessments, Threat Detection, Network Architecture, Bash (Scripting Language), Operating Systems, Security Controls, Debugging, Python Programming

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      51K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • G

      Google

      Foundations of Cybersecurity

      Skills you'll gain: Cybersecurity, Security Controls, Cyber Attacks, Security Management, Cyber Security Strategy, Incident Response, Cyber Risk, Security Information and Event Management (SIEM), Information Assurance, Data Ethics, Network Analysis, Ethical Standards And Conduct

      Build toward a degree

      4.9
      Rating, 4.9 out of 5 stars
      ·
      34K reviews

      Beginner · Course · 1 - 4 Weeks

    • M

      Meta

      Meta Front-End Developer

      Skills you'll gain: Jest (JavaScript Testing Framework), Version Control, UI/UX Research, Usability Testing, Responsive Web Design, Data Structures, Unix Commands, HTML and CSS, Git (Version Control System), Persona (User Experience), GitHub, Interaction Design, User Experience Design, User Interface and User Experience (UI/UX) Design, Bootstrap (Front-End Framework), React.js, Mobile Development, Front-End Web Development, Algorithms, Web Development Tools

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      22K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • I

      IBM

      IBM AI Engineering

      Skills you'll gain: Prompt Engineering, Large Language Modeling, PyTorch (Machine Learning Library), Supervised Learning, Feature Engineering, Generative AI, Keras (Neural Network Library), Deep Learning, Jupyter, Natural Language Processing, Reinforcement Learning, Unsupervised Learning, Generative AI Agents, Scikit Learn (Machine Learning Library), Image Analysis, Data Manipulation, Tensorflow, Python Programming, Verification And Validation, Artificial Neural Networks

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      20K reviews

      Intermediate · Professional Certificate · 3 - 6 Months

    • U

      University of Pennsylvania

      Business Analytics

      Skills you'll gain: People Analytics, Data-Driven Decision-Making, Business Analytics, Descriptive Analytics, Business Intelligence, Human Resource Strategy, Financial Data, Marketing Analytics, Analytics, Talent Management, Financial Analysis, Predictive Analytics, Peer Review, Business Analysis, Financial Statement Analysis, Financial Forecasting, Customer Insights, Workforce Planning, Demand Planning, Customer Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      18K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: New AI skills
      New AI skills
      G

      Google

      Google IT Support

      Skills you'll gain: Computer Networking, Package and Software Management, Network Security, Network Troubleshooting, Systems Administration, Cloud Infrastructure, Network Administration, IT Infrastructure, TCP/IP, Information Systems Security, File Systems, Microsoft Windows, Desktop Support, Network Protocols, Lightweight Directory Access Protocols, Cybersecurity, Encryption, Computer Hardware, Technical Support, Software Installation

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      202K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • I

      IBM

      IBM Data Management

      Skills you'll gain: Dashboard, Data Storytelling, Data Warehousing, SQL, Data Governance, Data Security, Data Migration, Database Design, Data Literacy, Descriptive Statistics, Extract, Transform, Load, Data Mining, Cloud Storage, Data Visualization Software, Data Store, IBM DB2, Data Management, Relational Databases, MySQL, Excel Formulas

      4.7
      Rating, 4.7 out of 5 stars
      ·
      17K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • G

      Google

      Foundations of Digital Marketing and E-commerce

      Skills you'll gain: Data Storytelling, Digital Advertising, Customer experience strategy (CX), Performance Measurement, E-Commerce, Marketing Strategies, Digital Marketing, Marketing Channel, Customer Analysis, Marketing Analytics, Search Engine Marketing, Brand Marketing, Content Marketing, Search Engine Optimization, Social Media Marketing, Target Audience

      4.8
      Rating, 4.8 out of 5 stars
      ·
      28K reviews

      Beginner · Course · 1 - 4 Weeks

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1234…392

    In summary, here are 10 of our most popular customer experience courses

    • Python for Data Science, AI & Development: IBM
    • IBM Full-Stack JavaScript Developer: IBM
    • ChatGPT + Excel: AI-Enhanced Data Analysis & Insight: Vanderbilt University
    • Business Foundations: University of Pennsylvania
    • Google Cybersecurity: Google
    • Foundations of Cybersecurity: Google
    • Meta Front-End Developer: Meta
    • IBM AI Engineering: IBM
    • Business Analytics: University of Pennsylvania
    • Google IT Support: Google

    Frequently Asked Questions about Customer Experience

    Customer experience is the overall impression your customers derive from all of their engagements with your company over time. This concept has evolved over the years, particularly with the advent of digital products and the closely-related field of user experience (UX). In fact, customer experience is often referred to as “CX” now, implicitly acknowledging the central importance of a digital app’s usability and user interface to customers’ overall perceptions of a company.

    However, customer experience typically means more than just UX. Customer experience is a holistic concept that encompasses the cumulative impression left by your product as well as your people, including sales and customer support staff. In this sense, it overlaps with the concept of brand identity - and, like successful brand management, improving customer experience relies on user research and surveys to get a better sense of exactly how your company is seen.

    While customer experience can mean different things to different companies depending on the products and services they offer, it is ultimately about building relationships. Whether that relationship is delivered through an app interface or a helpful tech support professional, the goal of customer experience is for your customers to feel that their interactions with your company are satisfying and rewarding.‎

    Because customer experience can mean different things in different industries, customer experience experts may have significantly different educational and career pathways. In the tech world, insights into CX are valued in UX or user interface (UI) designers on product experience teams. In fact, some companies may specifically hire CX designers who specialize in seeing the big picture created by interactions with UX/UI and the company’s overall brand and customer service.

    A customer experience background is also highly relevant for sales and service management careers in all industries, regardless of whether digital or physical products or services are being provided. Sales managers supervise the customer-facing sales teams of an organization, and may also be responsible for ongoing customer support and service. While their responsibilities include many other areas of setting budgets and overall sales strategies and goals, the creation of a sales experience that leaves customers with a positive impression is a critical part of their job.

    According to the Bureau of Labor Statistics, sales managers earned a median annual salary of $126,640 as of May 2019, a testament to the high value of this role.‎

    Absolutely. Whether your goal is designing apps that delight users or customer service journeys that reassure, Coursera offers courses and Specializations to meet your needs. You can learn about customer experience as well as related topics such as user experience research and design, brand management, and even the psychology of human needs that underlies customer relationships. And, with the opportunity to learn remotely from highly-ranked schools like the University of Michigan, the University of Virginia, IE Business School, and London Business School, Coursera aims to provide all of its learners with a rewarding education at a significantly lower price than on-campus students.‎

    Because customer experience crosses multiple disciplines, it helps to have a firm grasp of the basics in relevant fields like marketing, customer service, and sales, although it's not required for most beginner-level courses. Working in customer experience requires you to act as an enthusiastic agent of change within an organization. So, you should already have a passion for driving business growth and helping to create next-level customer interactions. Additionally, working in the customer experience arena typically requires collecting and analyzing data to leverage its insights to create a view of the customer, map the customer journey, and strategize how to improve the process.‎

    To thrive in customer experience roles, you should have a strong business background along with stellar communication skills and the ability to build relationships with external stakeholders and across inter-departmental teams. The ideal person will have the skills needed to create a customer-focused culture, adapt to a fast-paced environment, and a drive to build dynamic brand-customer interactions. While these roles typically draw on a variety of areas, including marketing and sales, the work incorporates many different departments and an innate sense of the importance of the impression that brands make on their customers throughout every part of the customer journey.‎

    If you're interested in playing an active role in designing the interactions that customers have with a brand and excited to work with cross-functional teams to help an organization better understand and meet the needs of its customers, then learning customer experience might be the right path for you. Ultimately, working within customer experience makes you an agent of change within your company. You'll be tackling big picture ideas as well as tiny details that determine whether an experience is positive or negative, along with data to derive key insights and help create the framework for improvements. Learning customer experience prepares you for a variety of roles within an exciting, growing field.‎

    Online Customer Experience courses offer a convenient and flexible way to enhance your knowledge or learn new Customer Experience skills. Choose from a wide range of Customer Experience courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Customer Experience, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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