Skills you'll gain: Customer Service, Telephone Skills, Verbal Communication Skills, Personalized Service, Customer experience improvement, Customer Complaint Resolution, Customer Relationship Building, Non-Verbal Communication, Communication, Active Listening

Skills you'll gain: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Customer Service, Service Improvement, Design Thinking, Expectation Management, Customer Insights, Consumer Behaviour

Skills you'll gain: FinTech, Digital Transformation, Innovation, Financial Services, Business Transformation, Technology Strategies, Banking, Business Strategy, IT Management, Organizational Strategy, Strategic Partnership, Organizational Structure

Skills you'll gain: Selling Techniques, Sales, Customer Retention, Sales Prospecting, Consultative Selling, Customer Acquisition Management, Performance Measurement, Customer Relationship Building, Professional Development, Customer Engagement, Business Metrics, Coaching, Goal Setting

Skills you'll gain: Key Performance Indicators (KPIs), Performance Measurement, Business Metrics, Continuous Improvement Process, Performance Analysis, Business Process Improvement, Performance Reporting, Business Analysis, Data-Driven Decision-Making, Benchmarking, Operational Efficiency, Goal Setting

Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

Skills you'll gain: Brand Management, Customer Relationship Management, Marketing, Marketing Strategy and Techniques, Brand Strategy, Consumer Behaviour, Customer Engagement, Target Market, Customer Insights, Market Dynamics, Digital Marketing, Market Analysis

Skills you'll gain: Search Engine Marketing, Customer Engagement, Brand Management, Digital Media Strategy, Search Engine Optimization, Target Market, Digital Marketing, Web Analytics and SEO, Digital Advertising, Social Media Strategy, Digital Transformation, Customer Retention, Customer Relationship Building, Content Strategy, Marketing Analytics, Social Media Marketing, Marketing Strategies, Lead Generation, Marketing, Customer Acquisition Management

Skills you'll gain: Salesforce, Workflow Management, Cloud Services, Request For Quotation (RFQ), Product Planning, Email Marketing, Data Management

Skills you'll gain: De-escalation Techniques, Greeting Customers, Cross Selling, Retail Sales, Customer Service, Upselling, Conflict Management, Product Knowledge, Retail Store Operations, Customer Relationship Building, Transaction Processing, Customer Engagement, Professionalism, Company, Product, and Service Knowledge, Empathy, Verbal Communication Skills, Social Media, Communication, Time Management

Skills you'll gain: Performance Metric, Data Collection, Performance Measurement, Benchmarking, Usability Testing, A/B Testing, Analysis, Data-Driven Decision-Making, Predictive Analytics, Customer Engagement

Skills you'll gain: Microsoft PowerPoint, Presentations, Sales Presentations, Productivity Software, Microsoft 365, Technical Communication