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    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • Status: Free
      Free
      C

      Coursera Project Network

      Create your e-commerce store with Shopify

      Skills you'll gain: Order Processing, Order Management, Inventory Management System, Inventory Control, Customer Relationship Management, E-Commerce, Web Analytics, Retail Management, Product Management, Content Management Systems, Dashboard

      4.5
      Rating, 4.5 out of 5 stars
      ·
      554 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      M

      Meta

      Front-End Developer Capstone

      Skills you'll gain: Responsive Web Design, Front-End Web Development, Git (Version Control System), Web Content Accessibility Guidelines, User Interface and User Experience (UI/UX) Design, HTML and CSS, Code Review, React.js, Usability, Usability Testing, Web Applications, Semantic Web, Data Validation

      4.6
      Rating, 4.6 out of 5 stars
      ·
      421 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Design Thinking

      Skills you'll gain: Brainstorming, Design Thinking, Innovation, Ideation, Creative Thinking, User Research, Human Centered Design, Creative Problem-Solving, Design Research, Open Mindset, Stakeholder Management, Project Scoping, User Experience Design, Persona Development, Project Planning, Process Mapping, Value Engineering, Product Development, Growth Mindedness, Visionary

      4.6
      Rating, 4.6 out of 5 stars
      ·
      225 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      W

      West Virginia University

      Sales Operations/Management

      Skills you'll gain: Sales Management, Sales Territory Management, Recruitment, Training Programs, Sales Training, Sales Strategy, Account Management, Sales, General Sales Practices, Talent Recruitment, Expense Management, Sales Process, Organizational Structure, Inside Sales, Marketing Budgets, Business Ethics, Employee Training, Legal Risk, Operating Expense, Compensation Strategy

      4.5
      Rating, 4.5 out of 5 stars
      ·
      414 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      Business Analytics Capstone

      Skills you'll gain: Data-Driven Decision-Making, Business Analytics, Business Intelligence, Analytics, Peer Review, Business Analysis, Performance Measurement, Marketing Analytics, Business Solutions, Business Planning, Business Strategy, Strategic Thinking, Strategic Planning, Business Strategies, Key Performance Indicators (KPIs), Digital Advertising, Advertising

      4.5
      Rating, 4.5 out of 5 stars
      ·
      767 reviews

      Intermediate · Course · 1 - 3 Months

    • U

      University of London

      What future for education?

      Skills you'll gain: Learning Theory, Teaching, Human Learning, Pedagogy, Education and Training, Higher Education, Social Sciences, Policy Analysis

      4.8
      Rating, 4.8 out of 5 stars
      ·
      867 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Virginia Darden School Foundation

      Customer Service in the Age of Generative AI

      Skills you'll gain: ChatGPT, Personalized Service, Prompt Engineering, AI Personalization, Customer Engagement, Generative AI, Customer Service, Target Audience, Customer experience improvement, Customer Support, Performance Analysis, Performance Improvement

      4.3
      Rating, 4.3 out of 5 stars
      ·
      24 reviews

      Beginner · Course · 1 - 4 Weeks

    • N

      National Taiwan University

      服務模式的體驗、設計與創新:從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)

      Skills you'll gain: Revenue Management, Service Design, Customer experience improvement, Financial Services, Market Dynamics, Innovation, Product Design, Business Modeling, Platform As A Service (PaaS), Business Strategy, Consumer Behaviour

      4.8
      Rating, 4.8 out of 5 stars
      ·
      149 reviews

      Beginner · Course · 1 - 3 Months

    • L

      LearnQuest

      Mastering Final Cut Pro

      Skills you'll gain: Video Editing, Motion Graphics, Knowledge of Apple Software, Post-Production, Video Production, Photo/Video Production and Technology, Animations, Media Production, Data Import/Export, Editing, Content Management, File Management, Color Matching, Timelines

      4.4
      Rating, 4.4 out of 5 stars
      ·
      225 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Create a Promotional Video using Canva

      Skills you'll gain: Customer Engagement, Canva (Software), Selling Techniques, Video Production, Marketing Materials, Presentations, Promotional Materials, Social Media Campaigns, Promotional Strategies, Multimedia, Marketing, Social Media Marketing, Value Propositions, Content Creation, Animations

      4.3
      Rating, 4.3 out of 5 stars
      ·
      1K reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      Status: Free Trial
      Free Trial
      M

      Microsoft

      Microsoft AI Product Manager

      Skills you'll gain: Competitive Analysis, Market Research, User Story, Product Roadmaps, Usability, Persona Development, Product Development, Market Analysis, New Product Development, Product Management, Product Lifecycle Management, Design Thinking, User Interface (UI) Design, Market Opportunities, Business Research, User Experience Design, Product Quality (QA/QC), Quality Assurance, Product Strategy, Agile Product Development

      4.8
      Rating, 4.8 out of 5 stars
      ·
      55 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Data Science Foundations: Statistical Inference

      Skills you'll gain: Statistical Hypothesis Testing, Probability, Probability & Statistics, Probability Distribution, Statistical Inference, Statistical Methods, Statistics, Bayesian Statistics, Data Science, Sampling (Statistics), Data Ethics, Statistical Analysis, Quantitative Research, Sample Size Determination

      Build toward a degree

      4.4
      Rating, 4.4 out of 5 stars
      ·
      322 reviews

      Intermediate · Specialization · 3 - 6 Months

    Customer Experience learners also search

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    1…545556…402

    In summary, here are 10 of our most popular customer experience courses

    • Create your e-commerce store with Shopify: Coursera Project Network
    • Front-End Developer Capstone : Meta
    • Design Thinking: University of Virginia
    • Sales Operations/Management: West Virginia University
    • Business Analytics Capstone: University of Pennsylvania
    • What future for education?: University of London
    • Customer Service in the Age of Generative AI : University of Virginia Darden School Foundation
    • 服務模式的體驗、設計與創新:從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points): National Taiwan University
    • Mastering Final Cut Pro: LearnQuest
    • Create a Promotional Video using Canva: Coursera Project Network

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