What is conflict management?

"Conflict management involves using certain strategies and techniques to resolve disagreements. Conflict management is used to prevent and address disputes that arise between organizations and within organizations, but it can be applied to personal relationships as well. There are five styles of conflict management. Collaborating involves looking for a solution that appeases everyone involved. Avoiding is a style that aims to postpone addressing the issue. Competing is when both parties aim to get what they want, regardless of the damage to the relationship. Compromising is when parties look for a mutually acceptable outcome, even if they both have to give up something in the process. Accommodating is when one party sacrifices their own desires for the sake of peace."

What are typical careers that use conflict management?

"After you master conflict management, you can work as a mediator or arbitrator. Both jobs aim to resolve disputes between multiple parties, but they do so in different ways. An arbitrator listens to both sides of an argument, weighs the evidence, and then declares a solution. The process is similar to a judge reaching a conclusion after listening to a court case. Unlike an arbitrator, a mediator doesn't declare a winning party. A mediator simply acts as a neutral third party and helps the multiple parties reach an agreement. The mediation process is less formal than arbitration, but the result is typically something that's mutually beneficial for all parties. Conflict management skills are also generally useful in any job that requires working with a team. You can use your knowledge to settle an argument between coworkers or diffuse tension with a client."

How can online courses help me learn about conflict management?

Online courses on conflict management will introduce you to various types of conflicts and ways to resolve them. Lessons will focus on topics ranging from negotiation skills and creative problem solving to emotional intelligence and leadership training. Online courses offer flexibility. Instructors give you access to video lectures and reading material, and then you can work through the course in your own time.

What are the benefits of taking an online Conflict Management course?

Online Conflict Management courses offer a convenient and flexible way to enhance your knowledge or learn new Conflict Management skills. Choose from a wide range of Conflict Management courses offered by top universities and industry leaders tailored to various skill levels.

What Conflict Management courses are best for training and upskilling employees or the workforce?

When looking to enhance your workforce's skills in Conflict Management, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here .

Top Conflict Management Courses - Learn Conflict Management Online

Explore the Conflict Management Course Catalog

Status: New
University of Virginia
Coding with AI for MBAs
Skills you'll gain:
Beginner · Specialization · 1 - 3 Months
University of North Texas
Bachelor of Science in General Business
Skills you'll gain: Operations Management, Mediation, Compensation and Benefits, Integrated Marketing Communications, Organizational Change, Event Management, Grammar, Sales Process, Data Mining, Data Visualization, Design Thinking, Global Marketing, Probability & Statistics, Cultural Diversity, Digital Media Strategy, Organizational Leadership, Political Sciences, Social Justice, Music History, Sociology
Earn a degree
Degree · 1 - 4 Years
Status: Free Trial
Microsoft
Microsoft SQL Server
Skills you'll gain:
Beginner · Professional Certificate · 1 - 3 Months
IIT Roorkee
Executive MBA
Skills you'll gain: New Product Development, Mergers & Acquisitions, FinTech, Capital Budgeting, Supply Chain, Integrated Marketing Communications, Business Marketing, Sales Process, Innovation, Succession Planning, Management Accounting, Supply Chain Management, Statistical Process Controls, Product Management, Marketing Management, Revenue Management, Sampling (Statistics), Production Schedule, Project Portfolio Management, Financial Statement Analysis
Earn a degree
Degree · 1 - 4 Years
Status: New
University of Virginia
Coding Data Models with AI
Skills you'll gain: Model View Controller, Version Control, Data Modeling, OpenAI, NoSQL, ChatGPT, Application Deployment, Software Development Tools, Generative AI, Google Cloud Platform, Databases, Database Development, Database Design, Artificial Intelligence, Integrated Development Environments, Secure Coding
Beginner · Course · 1 - 4 Weeks
Status: Free Trial
Microsoft
Data Manipulation and Transactions in SQL Server
Skills you'll gain: Transaction Processing, Database Management, Microsoft SQL Servers, SQL, Data Manipulation, Relational Databases, Data Integrity, Generative AI, Performance Tuning
Beginner · Course · 1 - 4 Weeks
University of London
Bachelor of Science in Business Administration
Skills you'll gain: Process Design, Global Marketing, Consumer Behaviour, Statistical Analysis, Organizational Change, Integrated Marketing Communications, Advertising, Innovation, Mergers & Acquisitions, Supply Chain Management, Training and Development, Virtual Teams, Diversity and Inclusion, Databases, Cost Accounting, International Finance, Research, Branding, Economic Development, Cultural Diversity
Earn a degree
Degree · 1 - 4 Years
Universidad de los Andes
Maestría en Gerencia de la Ingeniería
Skills you'll gain: Technology Strategies, Engineering Management, Organizational Strategy, Business Modeling, Project Management, Prototyping, Project Management Life Cycle, Project Management Institute (PMI) Methodology, Stakeholder Management, Feasibility Studies, Team Oriented, Value Propositions, Financial Statements, Product Management, Systems Thinking, Asset Management, Agile Methodology, Project Risk Management, Corporate Sustainability, Operations Research
Earn a degree
Degree · 1 - 4 Years
University of Illinois at Urbana-Champaign
Graduate Certificate in Taxation
Skills you'll gain: Data Storytelling, Management Accounting, Fund Accounting, Operations Management, Mergers & Acquisitions, Financial Statement Analysis, Marketing, Risk Management, Machine Learning Algorithms, Business Strategy, Financial Auditing, Descriptive Statistics, Variance Analysis, Process Improvement, Marketing Analytics, Generative AI, Financial Market, Strategic Decision-Making, Corporate Tax, Global Marketing
Credit offered
Graduate Certificate · 6 - 12 Months
Indian Statistical Institute
Postgraduate Diploma in Applied Statistics
Skills you'll gain: Sampling (Statistics), Time Series Analysis and Forecasting, Sample Size Determination, Statistical Machine Learning, NumPy, Spatial Data Analysis, Statistical Hypothesis Testing, Probability, Database Management Systems, Data Compilation, Economics, Statistical Methods, Dimensionality Reduction, Lifelong Learning, Regression Analysis, Statistics, Surveys, Bayesian Statistics, Data Collection, Market Data
Postgraduate Diploma · 6 - 12 Months
University of Colorado Boulder
Master of Science in Computer Science
Skills you'll gain: Object Oriented Design, User Story, SQL, Real-Time Operating Systems, Model Based Systems Engineering, Field-Programmable Gate Array (FPGA), New Product Development, Failure Analysis, Delegation Skills, Unsupervised Learning, Sampling (Statistics), Supplier Management, Sustainability Reporting, Accountability, Data Ethics, Data Mining, Statistical Modeling, Goal Setting, Proposal Writing, Generative AI
Earn a degree
Degree · 1 - 4 Years
University of Colorado Boulder
Master of Science in Electrical and Computer Engineering
Skills you'll gain: Object Oriented Design, User Story, SQL, Real-Time Operating Systems, Model Based Systems Engineering, Field-Programmable Gate Array (FPGA), New Product Development, Failure Analysis, Delegation Skills, Unsupervised Learning, Sampling (Statistics), Supplier Management, Sustainability Reporting, Accountability, Data Ethics, Data Mining, Statistical Modeling, Goal Setting, Proposal Writing, Generative AI
Earn a degree
Degree · 1 - 4 Years