Question 1

What is conflict management?

Accepted Answer

"Conflict management involves using certain strategies and techniques to resolve disagreements. Conflict management is used to prevent and address disputes that arise between organizations and within organizations, but it can be applied to personal relationships as well.

There are five styles of conflict management. Collaborating involves looking for a solution that appeases everyone involved. Avoiding is a style that aims to postpone addressing the issue. Competing is when both parties aim to get what they want, regardless of the damage to the relationship. Compromising is when parties look for a mutually acceptable outcome, even if they both have to give up something in the process. Accommodating is when one party sacrifices their own desires for the sake of peace."

Question 2

What are typical careers that use conflict management?

Accepted Answer

"After you master conflict management, you can work as a mediator or arbitrator. Both jobs aim to resolve disputes between multiple parties, but they do so in different ways. An arbitrator listens to both sides of an argument, weighs the evidence, and then declares a solution. The process is similar to a judge reaching a conclusion after listening to a court case.

Unlike an arbitrator, a mediator doesn't declare a winning party. A mediator simply acts as a neutral third party and helps the multiple parties reach an agreement. The mediation process is less formal than arbitration, but the result is typically something that's mutually beneficial for all parties.

Conflict management skills are also generally useful in any job that requires working with a team. You can use your knowledge to settle an argument between coworkers or diffuse tension with a client."

Question 3

How can online courses help me learn about conflict management?

Accepted Answer

Online courses on conflict management will introduce you to various types of conflicts and ways to resolve them. Lessons will focus on topics ranging from negotiation skills and creative problem solving to emotional intelligence and leadership training. Online courses offer flexibility. Instructors give you access to video lectures and reading material, and then you can work through the course in your own time.

Question 4

What are the benefits of taking an online Conflict Management course?

Accepted Answer

Online Conflict Management courses offer a convenient and flexible way to enhance your knowledge or learn new Conflict Management skills. Choose from a wide range of Conflict Management courses offered by top universities and industry leaders tailored to various skill levels.

Question 5

What Conflict Management courses are best for training and upskilling employees or the workforce?

Accepted Answer

When looking to enhance your workforce's skills in Conflict Management, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.

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Explore the Conflict Management Course Catalog

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Frequently Asked Questions about Conflict Management

What is conflict management?‎

What are typical careers that use conflict management?‎

How can online courses help me learn about conflict management?‎

What are the benefits of taking an online Conflict Management course?‎

What Conflict Management courses are best for training and upskilling employees or the workforce?‎

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