What is conflict management?

"Conflict management involves using certain strategies and techniques to resolve disagreements. Conflict management is used to prevent and address disputes that arise between organizations and within organizations, but it can be applied to personal relationships as well. There are five styles of conflict management. Collaborating involves looking for a solution that appeases everyone involved. Avoiding is a style that aims to postpone addressing the issue. Competing is when both parties aim to get what they want, regardless of the damage to the relationship. Compromising is when parties look for a mutually acceptable outcome, even if they both have to give up something in the process. Accommodating is when one party sacrifices their own desires for the sake of peace."

What are typical careers that use conflict management?

"After you master conflict management, you can work as a mediator or arbitrator. Both jobs aim to resolve disputes between multiple parties, but they do so in different ways. An arbitrator listens to both sides of an argument, weighs the evidence, and then declares a solution. The process is similar to a judge reaching a conclusion after listening to a court case. Unlike an arbitrator, a mediator doesn't declare a winning party. A mediator simply acts as a neutral third party and helps the multiple parties reach an agreement. The mediation process is less formal than arbitration, but the result is typically something that's mutually beneficial for all parties. Conflict management skills are also generally useful in any job that requires working with a team. You can use your knowledge to settle an argument between coworkers or diffuse tension with a client."

How can online courses help me learn about conflict management?

Online courses on conflict management will introduce you to various types of conflicts and ways to resolve them. Lessons will focus on topics ranging from negotiation skills and creative problem solving to emotional intelligence and leadership training. Online courses offer flexibility. Instructors give you access to video lectures and reading material, and then you can work through the course in your own time.

What are the benefits of taking an online Conflict Management course?

Online Conflict Management courses offer a convenient and flexible way to enhance your knowledge or learn new Conflict Management skills. Choose from a wide range of Conflict Management courses offered by top universities and industry leaders tailored to various skill levels.

What Conflict Management courses are best for training and upskilling employees or the workforce?

When looking to enhance your workforce's skills in Conflict Management, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here .

Top Conflict Management Courses - Learn Conflict Management Online

Explore the Conflict Management Course Catalog

Indian Statistical Institute
Postgraduate Diploma in Applied Statistics
Skills you'll gain: Sampling (Statistics), Time Series Analysis and Forecasting, Sample Size Determination, Statistical Machine Learning, NumPy, Spatial Data Analysis, Statistical Hypothesis Testing, Probability, Database Management Systems, Economics, Statistical Modeling, Data Compilation, Dimensionality Reduction, Statistical Methods, Lifelong Learning, Regression Analysis, Statistics, Bayesian Statistics, Surveys, Market Data
Postgraduate Diploma · 6 - 12 Months
Universidad de los Andes
Principios de ingeniería de software automatizada y ágil Certificado MasterTrack®
Skills you'll gain: User Story, Test Automation, Software Testing, Software Architecture, Unified Modeling Language, Version Control, Agile Project Management, Usability, Agile Software Development, Maintainability, Unit Testing, Git (Version Control System), System Testing, Acceptance Testing, Software Design, Web Content Accessibility Guidelines, Continuous Integration, Agile Methodology, Software Design Patterns, Test Planning
Credit offered
Mastertrack · 6 - 12 Months
Pontificia Universidad Católica de Chile
Certificado en Gestión de Inversiones
Skills you'll gain: Financial Statement Analysis, Financial Statements, Capital Markets, Portfolio Management, Accrual Accounting, Risk Management, Business Ethics, Financial Market, Financial Analysis, Investments, Financial Reporting, Financial Accounting, Balance Sheet, Accounting, Income Statement, Risk Analysis, Finance, Financial Modeling, Financial Data, Financial Trading
Credit offered
Mastertrack · 6 - 12 Months
University of Colorado Boulder
Master of Science in Electrical and Computer Engineering
Skills you'll gain: User Story, SQL, New Product Development, Systems Engineering, Real-Time Operating Systems, Field-Programmable Gate Array (FPGA), Delegation Skills, Object Oriented Design, Sampling (Statistics), Failure Analysis, Supplier Management, Sustainability Reporting, Accountability, Data Ethics, Data Mining, Statistical Modeling, Database Design, Unsupervised Learning, Goal Setting, Proposal Writing
Earn a degree
Degree · 1 - 4 Years
Pontificia Universidad Católica de Chile
Magíster en Business Analytics
Skills you'll gain: Database Design, Customer Analysis, Descriptive Analytics, People Analytics, Revenue Management, Web Scraping, Time Series Analysis and Forecasting, FinTech, Predictive Analytics, Statistical Reporting, Governance, Unsupervised Learning, Statistical Hypothesis Testing, Risk Analysis, Network Analysis, Digital Transformation, Cloud Security, Dimensionality Reduction, Sampling (Statistics), Deep Learning
Earn a degree
Degree · 1 - 4 Years
University of Illinois at Urbana-Champaign
Mergers & Acquisitions Graduate Certificate
Skills you'll gain: Data Storytelling, Management Accounting, Fund Accounting, Operations Management, Mergers & Acquisitions, Financial Statement Analysis, Marketing, Risk Management, Machine Learning Algorithms, Business Strategy, Financial Auditing, Descriptive Statistics, Variance Analysis, Process Improvement, Marketing Analytics, Generative AI, Financial Market, Strategic Decision-Making, Corporate Tax, Global Marketing
Credit offered
Graduate Certificate · 6 - 12 Months
University of Illinois at Urbana-Champaign
Accounting Foundations Graduate Certificate
Skills you'll gain: Data Storytelling, Management Accounting, Fund Accounting, Operations Management, Mergers & Acquisitions, Financial Statement Analysis, Marketing, Risk Management, Machine Learning Algorithms, Business Strategy, Financial Auditing, Descriptive Statistics, Variance Analysis, Process Improvement, Marketing Analytics, Generative AI, Financial Market, Strategic Decision-Making, Corporate Tax, Global Marketing
Credit offered
Graduate Certificate · 6 - 12 Months
University of Illinois at Urbana-Champaign
Master of Science in Accounting
Skills you'll gain: Data Storytelling, Management Accounting, Fund Accounting, Operations Management, Mergers & Acquisitions, Financial Statement Analysis, Marketing, Risk Management, Machine Learning Algorithms, Business Strategy, Financial Auditing, Descriptive Statistics, Variance Analysis, Process Improvement, Marketing Analytics, Generative AI, Financial Market, Strategic Decision-Making, Corporate Tax, Global Marketing
Earn a degree
Degree · 1 - 4 Years
University of Illinois at Urbana-Champaign
CPA Pathways Graduate Certificate
Skills you'll gain: Data Storytelling, Management Accounting, Fund Accounting, Operations Management, Mergers & Acquisitions, Financial Statement Analysis, Marketing, Risk Management, Machine Learning Algorithms, Business Strategy, Financial Auditing, Descriptive Statistics, Variance Analysis, Process Improvement, Marketing Analytics, Generative AI, Financial Market, Strategic Decision-Making, Corporate Tax, Global Marketing
Credit offered
Graduate Certificate · 6 - 12 Months
Status: New
Coursera
Facebook Live: Real-Time Engagement
Skills you'll gain: Facebook, Live Streaming, Drive Engagement, Scheduling, Social Media, Social Media Strategy, Social Media Content, Customer Engagement, Event Planning, Video Production, Content Strategy, Content Development and Management, Technical Support
Beginner · Course · 1 - 4 Weeks
Universidad de los Andes
Metodologías ágiles de desarrollo de software Certificado MasterTrack®
Skills you'll gain: Test Automation, Software Testing, User Story, Agile Project Management, Usability, Agile Software Development, Platform As A Service (PaaS), Infrastructure As A Service (IaaS), Cloud Applications, Unit Testing, Scalability, System Testing, Software As A Service, Backlogs, Continuous Integration, Android Jetpack, Application Security, Authorization (Computing), Software Architecture, Kotlin
Credit offered
Mastertrack · 6 - 12 Months
Universidad de los Andes
Maestría en Inteligencia Analítica de Datos
Skills you'll gain: Systems Thinking, Unsupervised Learning, Data Storytelling, Deep Learning, Network Analysis, Data Visualization, Predictive Modeling, MLOps (Machine Learning Operations), Time Series Analysis and Forecasting, Project Management Life Cycle, Data-Driven Decision-Making, Financial Data, Marketing Analytics, Simulations, Descriptive Analytics, Exploratory Data Analysis, Random Forest Algorithm, Data Cleansing, Operations Research, Project Planning
Earn a degree
Degree · 1 - 4 Years