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Explore the Customer Journey Course Catalog
- Status: Free Trial
University of Colorado Boulder
Skills you'll gain: Business Writing, Conflict Management, Teamwork, Constructive Feedback, Business Correspondence, Team Building, Decision Making, Cooperation, Business Communication, Collaboration, Diversity Awareness, Recognizing Others, Mediation, Writing, Organizational Skills, Team Motivation, Tactfulness, Performance Management, Staff Management, Grammar
- Status: Preview
Università Bocconi
Skills you'll gain: Retail Store Operations, Brand Management, Marketing Communications, Digital Media Strategy, Global Marketing, Financial Reporting, Market Opportunities, Business Modeling, Business Strategy, Customer experience strategy (CX), E-Commerce, Consumer Behaviour, Market Trend, Product Development
Knowledge Accelerators
Skills you'll gain: Customer Support, Service Level Agreement, Customer Service, Help Desk Support, Technical Support, Problem Solving, Verbal Communication Skills, Conscientiousness, Communication, Resourcefulness, Rapport Building, Active Listening, Empathy, Process Management
- Status: Free Trial
Skills you'll gain: React Native, Jest (JavaScript Testing Framework), Version Control, UI/UX Research, Usability Testing, Unix Commands, Restful API, Git (Version Control System), Persona (User Experience), GitHub, Interaction Design, User Experience Design, SQL, User Interface and User Experience (UI/UX) Design, User Interface (UI), User Experience, Mobile Development, React.js, Web Development Tools, Javascript
- Status: Free Trial
Skills you'll gain: Cloud Computing Architecture, Technical Support, Technical Support and Services, Cloud Services, Peripheral Devices, Cybersecurity, Computing Platforms, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Technologies, Cloud Infrastructure, Network Troubleshooting, Desktop Support, Cloud Platforms, Cloud Computing, Professional Networking, Databases, Information Technology, Customer Service
- Status: Preview
Atlassian
Skills you'll gain: Jira (Software), Agile Methodology, Scrum (Software Development), Kanban Principles, Agile Project Management, Lean Methodologies, Backlogs, Sprint Planning, Sprint Retrospectives, User Story, Workflow Management, Project Management, Issue Tracking, Configuration Management, Query Languages, Software Versioning, Administration, Continuous Improvement Process
- Status: Free Trial
Vanderbilt University
Skills you'll gain: Prompt Engineering, ChatGPT, Ideation, Verification And Validation, Data Validation, Succession Planning, Productivity, Business Writing, Generative AI, Leadership, Meeting Facilitation, Organizational Leadership, Artificial Intelligence, Large Language Modeling, Business Leadership, Proposal Writing, Leadership and Management, Creativity, Problem Solving, Risk Management
- Status: Free Trial
Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI, Cyber Threat Intelligence, Security Information and Event Management (SIEM), Threat Modeling, OpenAI, Threat Detection, Cybersecurity, Incident Response, Malware Protection, Large Language Modeling, Artificial Intelligence, Natural Language Processing, Program Development, Anomaly Detection, Vulnerability Management, Content Creation, IBM Cloud, Incident Management
- Status: Free Trial
Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI, OpenAI, Workflow Management, Machine Learning, Application Deployment, Large Language Modeling, IBM Cloud, Artificial Intelligence, Program Development, Natural Language Processing, Deep Learning, Business Process Automation, Automation, Customer Service, Content Creation, Market Opportunities, Image Analysis, Data Science
- Status: Preview
Universidad Nacional Autónoma de México
Skills you'll gain: Insurance, Financial Planning, Budgeting, Financial Management, Risk Management, Cash Management, Asset Management, Credit Risk, Investments, Cost Reduction, Expense Management, Consumer Behaviour
- Status: Free
Coursera Project Network
Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
- Status: Free Trial
Vanderbilt University
Skills you'll gain: Prompt Engineering, ChatGPT, Productivity, Creative Problem-Solving, Generative AI, AI Personalization, Data Synthesis, Image Analysis, Data Capture, Artificial Intelligence, Innovation, Brainstorming, OpenAI, Large Language Modeling, Game Design, Data Analysis, Organizational Skills, Education Software and Technology, Computer Vision, Data Storytelling
In summary, here are 10 of our most popular customer journey courses
- Business Communication:Â University of Colorado Boulder
- Management of Fashion and Luxury Companies: Università Bocconi
- Customer Service Fundamentals:Â Knowledge Accelerators
- Meta React Native:Â Meta
- IBM IT Support:Â IBM
- Agile with Atlassian Jira:Â Atlassian
- Generative AI Leadership & Strategy:Â Vanderbilt University
- IBM Generative AI for Cybersecurity Professionals:Â IBM
- AI Foundations for Everyone:Â IBM
- Finanzas personales: Universidad Nacional Autónoma de México