Skills you'll gain: Customer experience strategy (CX), Customer Engagement, Self Service Technologies, Customer Insights, Customer Data Management, Predictive Analytics, Artificial Intelligence, Return On Investment, Persona Development, Data-Driven Decision-Making, Generative AI

Skills you'll gain: Customer Insights, Data-Driven Decision-Making, Customer experience improvement, Customer Analysis, Business Analytics, Analytics, Generative AI, Data Analysis, Customer Engagement, Artificial Intelligence, Predictive Analytics, Trend Analysis, User Feedback

Skills you'll gain: AI Personalization, Customer Success Management, Generative AI Agents, Customer Engagement, Data Ethics, Customer experience improvement, Customer Data Management, Customer experience strategy (CX), Customer Service, Customer Support, Self Service Technologies, Business Process Automation, Automation

Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Call Center Experience, Inbound Calls, Interviewing Skills, Active Listening, Data Entry, Cross Selling, Time Management, Customer Data Management, Professionalism, Customer Complaint Resolution, Telephone Skills, Customer Relationship Building, Upselling, Company, Product, and Service Knowledge, Communication, Applicant Tracking Systems

Skills you'll gain: Healthcare Ethics, Clinical Data Management, Clinical Research, Health Systems, Healthcare Industry Knowledge, Unstructured Data, Feature Engineering, Data Mining, Medical Records, Health Informatics, Data Ethics, Health Care Administration, Health Care, Machine Learning Algorithms, Data Processing, Artificial Intelligence and Machine Learning (AI/ML), Application Deployment, Machine Learning, Regulatory Compliance, Artificial Intelligence

Skills you'll gain: Customer Service, Greeting Customers, Active Listening, Time Management, Customer Complaint Resolution, Organizational Skills, Problem Solving, Prioritization, Empathy, Root Cause Analysis, Communication, Non-Verbal Communication