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Results for "customer success management"
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Customer Data Management, Analytics, Marketing, Data Collection, Market Research, Regression Analysis, Consumer Behaviour, Correlation Analysis
Status: New AI skillsSkills you'll gain: Quality Management, Project Management Life Cycle, Project Scoping, Project Closure, Project Management, Project Planning, Continuous Improvement Process, Agile Project Management, Project Controls, Backlogs, Quality Assessment, Team Management, Project Documentation, Agile Methodology, Communication Planning, Project Schedules, Change Management, Milestones (Project Management), Organizational Structure, Data Storytelling
Starweaver
Skills you'll gain: Customer Relationship Management, Loyalty Programs, Customer experience strategy (CX), Customer Data Management, Customer Insights, Customer Engagement, Customer Service, Customer Retention, Customer experience improvement, Personalized Service, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Automation
Status: FreeCoursera Instructor Network
Skills you'll gain: Customer Success Management, Generative AI Agents, Customer Service, Customer Support, Customer experience improvement, Customer Engagement, Personalized Service, Operational Efficiency, Technology Strategies, Business Process Automation, Data Ethics, Automation, Business Ethics
Status: FreeSkills you'll gain: Customer Success Management, Salesforce, Dashboard, Sales Enablement, Customer Relationship Management, Data Visualization, Customer Support, Sales Management, Customer and Client Support, Customer Service, Sales Strategy, Performance Reporting, Business Reporting, Data-Driven Decision-Making
Status: FreeCoursera Project Network
Skills you'll gain: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Pipelines, Dashboard, Collaborative Software, Team Oriented
What brings you to Coursera today?
Universidades Anáhuac
Skills you'll gain: Customer Success Management, Customer Service, Customer Relationship Building, Customer Relationship Management, Customer experience strategy (CX), Customer Retention, Customer Engagement, Customer Data Management, Sales Process, Business Metrics, Performance Measurement, Service Management, Key Performance Indicators (KPIs), Customer Insights, Sales Strategy, Data-Driven Decision-Making
Status: FreeCoursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, User Feedback, Marketing Strategies, Service Improvement, Personalized Service, Strategic Marketing
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Oral Comprehension, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Oral Expression, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity
Status: FreeCoursera Project Network
Skills you'll gain: Process Analysis, Business Process, Business Analysis, Process Mapping, Workflow Management, Process Management, Process Flow Diagrams, Business Process Modeling, Stakeholder Management
Vanderbilt University
Skills you'll gain: Prompt Engineering, ChatGPT, Large Language Modeling, Productivity, Project Planning, Generative AI, Risk Analysis, Milestones (Project Management), Timelines, Project Risk Management, Project Schedules, Project Management, Artificial Intelligence, Workflow Management, Project Implementation, Key Performance Indicators (KPIs), Project Documentation, Taking Meeting Minutes, Business Metrics, Creative Thinking
Skills you'll gain: Active Listening, Problem Solving, Collaboration, Presentations, Critical Thinking and Problem Solving, Interpersonal Communications, Teamwork, Conflict Management, Creative Problem-Solving, Constructive Feedback, Creative Thinking, Root Cause Analysis, Virtual Teams, Social Skills, Professional Development, Public Speaking, Persuasive Communication, Client Services, Ability To Meet Deadlines, Verbal Communication Skills
In summary, here are 10 of our most popular customer success management courses
- Customer Analytics: University of Pennsylvania
- Google Project Management:: Google
- Customer Relationship Management: Starweaver
- GenerativeAI for Customer Success: Coursera Instructor Network
- Reports, Dashboards, and Customer Success in Salesforce: Salesforce
- Introduction to CRM with HubSpot: Coursera Project Network
- Customer Success: Conociendo al cliente: Universidades Anáhuac
- Improving Customer Retention: Coursera Instructor Network
- Introduction to Customer Service: CVS Health
- Business Analysis & Process Management: Coursera Project Network
