I took the technical support fundamentals course and found it to be extremely informative and well-organized. The instructor was very knowledgeable and able to explain complex technical concepts in a way that was easy to understand. The course covered a wide range of topics, including troubleshooting, customer service, and problem-solving, which provided a great foundation for anyone looking to enter the technical support field.

Most of the information in the course I found to be more of a review as I have had experience in the field. On the other hand there were a few key details that I learned that I feel will be helpful for me in improving my current skillset and some fun small tidbits of trivia that are handy to know. Overall I think it is a great course and that it will be able to benefit a lot of people interested in joining the IT career field.

I can't express how grateful I am for such an amazing experience! Dear trainers, you are so inspiring and motivating! Thank you for your kind and open way to give knowledge to the students. All trainers were great. Special thanks for showing the examples of women being successful in this field. Extra thanks to the wonderful Gail and Marty, their workshops were funny and useful. I really enjoyed this course. Thank you very much!

Thank you for everything you do and continue to do in my life, whether it was through teaching this course or giving me the ability to search on the web. Google has been a big part of my life and I wouldn't be where I am if it wasn't for your company being here. Thank you for inspiring me, helping me, and teaching me how to be better. Every certificate I earn through Google will be one I show proudly to my friends and family.

This course was really helpful. And it is designed for everyone who is from IT background or not, which is great. I have struggled little bit with instructors speaking speeds because they speak very fast and we are not native speakers of english and also not a good english listener, that's why I faced a little bit issue with that. I'm very excited for the next course and hoping that courses help me to get a job in IT company.

An easy and understandable online course that will give you solid foundational knowledge while- at the same time - challenge you with things you didn't know. A very human approach to what would otherwise be a dry subject. The designers of this course should be commended for that. They've done a great service to not only you but also to the people you will be assisting as well as those like you who assist them alongside you.

Very thorough and concise introduction to computers and IT. I have an understanding now of what that role of IT Support Specialist means and what it will require to get there. The lessons are well worded and informational, and the quizzes are spaced out in such a way that it helps me remember key information and see where I could pay more attention and what I need to study further. Thank you Google, and thank you Coursera!

This was an awesome content by Google on Technical Support Fundamentals. As far as my point of view is concerned I liked this course a lot as everything whatever was taught was from scratch which simply means that even a layman could learn from the content taught. Apart from all this I guess I learned a bunch of things garnished with the soft-skills present. Once again, thanks to all the instructors who made this a success.

I was drawn to this course for several reasons. I don't think the cost/benefit can be beat anywhere and the fact that the content is developed by Google says a lot. IT will only get more and more intertwined with our everyday lives and this course will help get my foot in the door so I can prove what I can really accomplish. Covered a lot of topics in the first course and it looks to only get more exciting going forward.

Great job ladies and gentlemen! It is the best IT training course I've ever seen. The personal opinions and advice are really priceless to me. I also love the practical experience in virtual labs. One area for improvement - there were couple of errors along the way, some of them you've pointed out yourselves but there are still some hanging around. I've tried to point them out in individual lessons, hope the feedback helps.

I have learned a lot and I would love to learn more. This course is really a good starter for everyone who wants to

delve into the world of IT. The fundamentals were clearly explained. The instructors spoke very clearly and concisely. As a beginner, it is really nice to be able to understand something about IT which I believe can be very daunting. Thank you, Coursera! Thank you, Google! Looking forward to the next courses.

I am truly grateful to the team for seting up such a laudable avenue of knowlege transfer. and I am equally very happy to be enlisted amongst lucky candidate to be offered a scholarship. I am in no doubt better off equiped with the requisite technical exposure in the IT space while I hope to explore further opportunities to keep increasing my capacity on all fronts in the abounding varieties of IT knowlege pool. Thank you

I learned the basics of technical support, such as dealing with customers, installing, updating and deleting programs. I also talked about getting to know the operating systems and how to deal with different commands, as well as getting to know the tangible parts of the computer and the function and location of each of them in a more realistic way. Other interesting things that I learned in this course.. This was have fun

This was my first real introduction to IT after spending a lot of time growing up around technology (so I had very minimal knowledge). The teachers were incredibly knowledgeable and very good at explaining concepts. The course structure was very well done and easy to follow. The workload was very manageable. I would very much recommend this course to anyone and hope to be able to continue the program when I get the money.

It was a great match for me and my career enhancement.i did this course for my acknowledgement about .Technical Support Fundamentals. and it's really impressive. it's improved my lacking side and develop my skill as I want. Thanks...........for giving their extraordinary scope to those who want to developed their skill through online. I think this is the decent and best site about IT related skill learning for everyone..

Technical support fundamentals provide very much of important knowledge required for a career aspirant who wants be successful in IT support field. Despite being the 1st course among the others, it still covers lot of important topics required for a candidate to improve and nourish his/her skills and knowledge on IT. I'm really satisfied with the course and as refresher I'll refer most of the topics in this course again.

This is the absolute best package from Cousera. I am so grateful to Cousera and the entire team that painstakingly prepared this awesome course. It was fun, easy to understand, interactive , valuable and impactful. It offered all it promised and more. It welcomed me into the amazing world of tech and this has reinforced my determination to keep learning in order to become a tech professional. Thank you so much Coursera!

For me, as a person who have a previous idea about IT, this course was easy in the hardware, software and programming sections. However, it was difficult to learn and understand network and memorizing the special protocols and how it works, as it was the first time I heard about it in my life. As for Troubleshooting, it was really useful not only in terms of information technology but in all other professional fields.

All of the material has been put together very well. I enjoyed the lessons were broken up into small chunks of time. I especially enjoyed the introduction to VM & Linux. The last section on interview skills and the elevator pitch was one of the best parts of the course. Thank you for all the great instructors in this course and for making the information so relatable and easy to learn. Looking forward to my next course.

such great information and knowledge to gain at a basic level that it reinforces any information that you've learned before. I dabbled in IT before I even knew it was reffered to as IT. But with this course I was able to cement myself in the basics and history of what really is Information Technology and gained plenty of information on what it stands for and what it truly means to understand it in it's barebones aspect.

This course has been very informative. Becoming an IT support specialist can be exciting and rewarding. The chapter on Troubleshooting is very helpful. Documentation seems to be an important practice. It is often difficult to see how critical it might be. The system used for documentation needs to be carefully selected and strictly adhered to. New techs should be trained on how to use the system and how important it is.

The Fundamentals course is very good and well put together! IT touches base on a little bit of everything else that you will learn on your way to the Technical Support Certificate. It is designed for everyone, whether you have little to no experience or are taking a refresher. For me the hardest to get through was the Customer Service section. I am very much looking forward to the rest of the courses in the certificate.

I am so proud of myself that I completed the 1st of 5 Technical Support Fundamental Courses with a 100% score and finished on time. It was very challenging for me to read carefully, follow instructions with comment sense, don't give up attitude with frustrations. It was worth to receive this Certificate of completion. Thank you Coursera to give me this opportunity to expand my IT education.

From a well deserved member

While the technical information is known to me I learned a lot of useful stuff about how to handle customers, how to narrow down a technical problem for good troubleshooting skills and also what I need to do to prepare for the encounter with my potential employer.

I know this course is barely scratching the surface of the IT support personnel's knowledge and skills. So I can't wait for the next course. Let's go Google.

all binary nubers can be looked up, need to go to next section

from the terminal istaliing and removing programs in the virtual lab does not work

command sudo apt install firefox get error message no candidate

and when it did run error broken files ------it should have been as easy as windows install and removal.

last projject for linux install broken in vm install for firefox did not allow a work around