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    • Customer Service

    Customer Service Courses Online

    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

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    Explore the Customer Service Course Catalog

    • G

      Google Cloud

      Configure Managed Guest Sessions for Public Access or Shared ChromeOS Devices

      Skills you'll gain: System Configuration, Public Cloud, Managed Services, Identity and Access Management

      Beginner · Project · Less Than 2 Hours

    • G

      Google Cloud

      Change Management for Google Workspace

      Skills you'll gain: Change Management, Organizational Change, Employee Training, Google Workspace, Training and Development, Organizational Effectiveness, Organizational Strategy, Needs Assessment, Stakeholder Engagement, Stakeholder Communications, Communication Strategies

      Intermediate · Course · 1 - 3 Months

    • C

      Coursera Instructor Network

      Code Generation with Amazon Q

      Skills you'll gain: Amazon Web Services, Integrated Development Environments, Software Development Tools, Software Development, Development Environment, Program Development, Artificial Intelligence, Generative AI, Debugging

      Intermediate · Course · 1 - 4 Weeks

    • P

      Packt

      ENARSI (300-410) v1.1 Video Training Series

      Skills you'll gain: Routing Protocols, Network Monitoring, Network Troubleshooting, Network Performance Management, Virtual Private Networks (VPN), Open Shortest Path First (OSPF), Network Routing, Network Security, Border Gateway Protocol, Multiprotocol Label Switching, Network Protocols, Wide Area Networks, TCP/IP, Network Routers, Network Engineering, Network Administration

      Intermediate · Course · 3 - 6 Months

    • C

      Coursera Project Network

      Integrando DevOps con Azure App Service

      Skills you'll gain: Azure DevOps, System Monitoring, Application Deployment, DevOps, Microsoft Azure, Cloud Applications, Continuous Deployment

      Intermediate · Guided Project · Less Than 2 Hours

    • U

      UBITS

      Mide el desempeño de tu equipo de trabajo

      Skills you'll gain: Agile Methodology, Team Performance Management, Agile Project Management, Sprint Retrospectives, Team Motivation, Performance Measurement, Performance Analysis, Business Metrics, Continuous Improvement Process, Employee Engagement, Customer Success Management, Customer experience improvement

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Benutze Facebook für Marketing von Kleinunternehmen

      Skills you'll gain: Facebook, Social Media Marketing, Marketing Analytics, Social Media Management, Advertising, Target Audience, Social Media Strategy, Digital Advertising, Business Marketing, Content Creation, Customer Engagement

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free
      Free
      C

      Coursera Project Network

      Remplir les commandes sur Facebook

      Skills you'll gain: Facebook, Payment Processing, Order Fulfillment, Order Processing, Product Knowledge, E-Commerce, Selling Techniques, Shipping and Receiving, Company, Product, and Service Knowledge

      Intermediate · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Deployment with Cloud Foundry: Blue-Green Strategy

      Skills you'll gain: Cloud Foundry, Platform As A Service (PaaS), DevOps, Cloud-Native Computing, Application Deployment, Cloud Platforms, Docker (Software), Containerization, Cloud Applications, Continuous Deployment, Cloud Development, Cloud Services, CI/CD, YAML, Scalability

      Intermediate · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      App Deployment with Cloud Foundry: Launch a Code Generator

      Skills you'll gain: Cloud Foundry, Application Deployment, Cloud Applications, Command-Line Interface, Platform As A Service (PaaS), Cloud Platforms, Multi-Cloud, Application Lifecycle Management, Web Development, HTML and CSS

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: New
      New
      P

      Packt

      Winning at Sales

      Skills you'll gain: Sales Presentations, Sales Management, Sales Training, Sales, Selling Techniques, Sales Strategy, Account Management, Sales Territory Management, Sales Process, Closing (Sales), Consultative Selling, Showrooms, Employee Coaching, Customer Relationship Management, Overcoming Objections, Rapport Building, Relationship Building, Active Listening

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Managing Security in Google Cloud en Français

      Skills you'll gain: Identity and Access Management, Cloud Security, Google Cloud Platform, Security Controls, Role-Based Access Control (RBAC), Virtual Private Networks (VPN), Security Management, Firewall, Network Security, Multi-Factor Authentication, Load Balancing

      Intermediate · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer service courses

    • Configure Managed Guest Sessions for Public Access or Shared ChromeOS Devices: Google Cloud
    • Change Management for Google Workspace: Google Cloud
    • Code Generation with Amazon Q: Coursera Instructor Network
    • ENARSI (300-410) v1.1 Video Training Series: Packt
    • Integrando DevOps con Azure App Service: Coursera Project Network
    • Mide el desempeño de tu equipo de trabajo: UBITS
    • Benutze Facebook für Marketing von Kleinunternehmen: Coursera Project Network
    • Remplir les commandes sur Facebook: Coursera Project Network
    • Deployment with Cloud Foundry: Blue-Green Strategy: Coursera Project Network
    • App Deployment with Cloud Foundry: Launch a Code Generator: Coursera Project Network

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Frequently Asked Questions about Customer Service

    Customer service courses cover a variety of topics essential for providing excellent customer support and enhancing customer satisfaction. These include the basics of customer service principles, effective communication skills, and conflict resolution. Learners will explore topics such as active listening, handling difficult customers, and understanding customer needs. Advanced courses might cover areas like customer relationship management (CRM), advanced problem-solving techniques, and the use of technology in customer service. Practical exercises and role-playing scenarios help learners apply these concepts to real-world customer interactions, improving their ability to deliver outstanding service.‎

    Choosing the right customer service course depends on your current skill level and career aspirations. Beginners should look for courses that cover the basics of customer service principles, effective communication, and conflict resolution techniques. Those with some experience might benefit from intermediate courses focusing on advanced customer interaction strategies, CRM systems, and customer satisfaction measurement. Advanced learners or professionals seeking specialized knowledge might consider courses on customer service leadership, service quality management, or preparing for certifications like Certified Customer Service Professional (CCSP). Reviewing course content, instructor expertise, and learner feedback can help ensure the course aligns with your goals.‎

    A certificate in customer service can open up various career opportunities in customer support, sales, and management roles. Common roles include customer service representative, customer support specialist, customer service manager, and call center supervisor. These positions involve assisting customers, resolving issues, managing customer interactions, and improving service processes. With the increasing emphasis on customer satisfaction in business success, earning a certificate in customer service can significantly enhance your career prospects and opportunities for advancement in fields such as retail, telecommunications, hospitality, and corporate services.‎

    Yes, Coursera offers a variety of free courses across many topics, including customer service. While you can access most course materials for free by auditing the courses, this does not include graded assignments or a completion certificate. For those looking to obtain a certificate to showcase their learning or enhance their professional profile, Coursera provides the option to purchase the course. Additionally, Coursera offers free trials or financial aid to learners who qualify, making certifications more accessible to everyone.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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