• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Service

    Customer Service Courses Online

    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Service Course Catalog

    • G

      Google Cloud

      Work with Gemini Models in BigQuery - 한국어

      Skills you'll gain: Generative AI, Customer Relationship Management, Workflow Management, Google Cloud Platform, Applied Machine Learning, Big Data, Business Modeling, Artificial Intelligence and Machine Learning (AI/ML), SQL, Predictive Modeling, Python Programming

      Intermediate · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Networking in Google Cloud: Routing and Addressing - Português Brasileiro

      Skills you'll gain: Google Cloud Platform, Network Routing, Network Performance Management, Network Monitoring, Network Troubleshooting, TCP/IP, Network Architecture, General Networking, Virtual Private Networks (VPN), Service Level, Cloud Management, Virtual Machines, Load Balancing, Cloud Security

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Networking in Google Cloud: Hybrid and Multicloud - Português Brasileiro

      Skills you'll gain: Virtual Private Networks (VPN), Multi-Cloud, Hybrid Cloud Computing, Google Cloud Platform, Cloud Computing, General Networking, Network Routing, Network Security, Network Infrastructure, Network Planning And Design, Cloud Security

      Intermediate · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Planning for a Google Workspace Deployment - Français

      Skills you'll gain: Data Migration, Change Management, Google Workspace, Organizational Change, User Provisioning, Application Deployment, Enterprise Application Management, Cloud Computing, End User Training and Support, Systems Integration, Employee Training

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Gemini for Security Engineers - 한국어

      Skills you'll gain: Google Cloud Platform, Cloud Security, Generative AI, Cloud Computing, Application Deployment, Security Engineering, Vulnerability Management, Security Management

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      CertNexus Certified IoT Practitioner (ITP-110)

      Skills you'll gain: Internet Of Things, Software Development Life Cycle, Systems Development, Information Systems Security, General Networking, Cloud Computing, Emerging Technologies, Safety and Security, Automation, Prototyping, Requirements Analysis, Project Planning

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Networking in Google Cloud: Network Security - Español

      Skills you'll gain: Distributed Denial-Of-Service (DDoS) Attacks, Network Security, Cloud Security, Proxy Servers, Google Cloud Platform, Firewall, Infrastructure Security, Network Monitoring, Intrusion Detection and Prevention, Threat Detection, Identity and Access Management

      Intermediate · Course · 1 - 3 Months

    • G

      Google Cloud

      Building Batch Data Pipelines on Google Cloud - 한국어

      Skills you'll gain: Dataflow, Data Pipelines, Data Transformation, Extract, Transform, Load, Data Processing, Google Cloud Platform, Data Integration, Serverless Computing, Big Data, Apache Spark, Cloud Storage, Performance Tuning

      Intermediate · Course · 1 - 3 Months

    • G

      Google Cloud

      Introduction to Data Engineering on Google Cloud - Français

      Skills you'll gain: Extract, Transform, Load, Cloud Engineering, Google Cloud Platform, Data Migration, Data Sharing, Metadata Management, Data Processing, Data Lakes, Data Infrastructure, Data Pipelines, Data Integration, Data Warehousing, Cloud Storage, Big Data, Data Storage, Data Transformation, Automation

      Beginner · Course · 1 - 3 Months

    • G

      Google Cloud

      Work with Gemini Models in BigQuery - 日本語版

      Skills you'll gain: Customer Relationship Management, Google Cloud Platform, Generative AI, Big Data, Predictive Modeling, Prompt Engineering, Artificial Intelligence and Machine Learning (AI/ML), SQL, Data Analysis

      Intermediate · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Work with Gemini Models in BigQuery - 简体中文

      Skills you'll gain: Applied Machine Learning, Big Data, Business Intelligence, Generative AI, Customer Relationship Management, Predictive Modeling, Artificial Intelligence and Machine Learning (AI/ML), SQL, Prompt Engineering, Data Analysis, Python Programming

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Networking in Google Cloud: Fundamentals - Português Brasileiro

      Skills you'll gain: Network Monitoring, Google Cloud Platform, General Networking, Network Troubleshooting, Virtual Private Networks (VPN), Network Architecture, Network Performance Management, Cloud Infrastructure, System Monitoring, Virtual Machines, Network Analysis, Service Level, System Configuration

      Intermediate · Course · 1 - 3 Months

    Customer Service learners also search

    Business
    Business Management
    Management
    Business Development
    Operations Management
    Project Management
    Operations Analytics
    Business Projects
    1…270271272273

    In summary, here are 10 of our most popular customer service courses

    • Work with Gemini Models in BigQuery - 한국어: Google Cloud
    • Networking in Google Cloud: Routing and Addressing - Português Brasileiro: Google Cloud
    • Networking in Google Cloud: Hybrid and Multicloud - Português Brasileiro: Google Cloud
    • Planning for a Google Workspace Deployment - Français: Google Cloud
    • Gemini for Security Engineers - 한국어: Google Cloud
    • CertNexus Certified IoT Practitioner (ITP-110): Packt
    • Networking in Google Cloud: Network Security - Español: Google Cloud
    • Building Batch Data Pipelines on Google Cloud - 한국어: Google Cloud
    • Introduction to Data Engineering on Google Cloud - Français: Google Cloud
    • Work with Gemini Models in BigQuery - 日本語版: Google Cloud

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Frequently Asked Questions about Customer Service

    Customer service courses cover a variety of topics essential for providing excellent customer support and enhancing customer satisfaction. These include the basics of customer service principles, effective communication skills, and conflict resolution. Learners will explore topics such as active listening, handling difficult customers, and understanding customer needs. Advanced courses might cover areas like customer relationship management (CRM), advanced problem-solving techniques, and the use of technology in customer service. Practical exercises and role-playing scenarios help learners apply these concepts to real-world customer interactions, improving their ability to deliver outstanding service.‎

    Choosing the right customer service course depends on your current skill level and career aspirations. Beginners should look for courses that cover the basics of customer service principles, effective communication, and conflict resolution techniques. Those with some experience might benefit from intermediate courses focusing on advanced customer interaction strategies, CRM systems, and customer satisfaction measurement. Advanced learners or professionals seeking specialized knowledge might consider courses on customer service leadership, service quality management, or preparing for certifications like Certified Customer Service Professional (CCSP). Reviewing course content, instructor expertise, and learner feedback can help ensure the course aligns with your goals.‎

    A certificate in customer service can open up various career opportunities in customer support, sales, and management roles. Common roles include customer service representative, customer support specialist, customer service manager, and call center supervisor. These positions involve assisting customers, resolving issues, managing customer interactions, and improving service processes. With the increasing emphasis on customer satisfaction in business success, earning a certificate in customer service can significantly enhance your career prospects and opportunities for advancement in fields such as retail, telecommunications, hospitality, and corporate services.‎

    Yes, Coursera offers a variety of free courses across many topics, including customer service. While you can access most course materials for free by auditing the courses, this does not include graded assignments or a completion certificate. For those looking to obtain a certificate to showcase their learning or enhance their professional profile, Coursera provides the option to purchase the course. Additionally, Coursera offers free trials or financial aid to learners who qualify, making certifications more accessible to everyone.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog
    • Teaching Center

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok