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    • Customer Service

    Customer Service Courses Online

    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

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    Build job-relevant skills in under 2 hours with hands-on tutorials.
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    Get in-depth knowledge of a subject by completing a series of courses and projects.
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    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
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    Explore the Customer Service Course Catalog

    • Status: Free
      Free
      A

      Amazon Web Services

      Getting Started with Amazon DocumentDB (with MongoDB compatibility)

      Skills you'll gain: Amazon Web Services, MongoDB, NoSQL, Cloud-Based Integration, Cloud Applications, Operational Databases

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Change Management for Google Workspace - Français

      Skills you'll gain: Change Management, Organizational Change, Culture Transformation, Gap Analysis, Google Workspace, Training and Development, Stakeholder Communications, Customer Success Management, Organizational Effectiveness, Business Analysis, Strategic Communication, Needs Assessment, Stakeholder Engagement, Communication Strategies

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      U

      University of Amsterdam

      COVID UNCOVERED: Beleidsimpact op sociaal kwetsbare mensen

      Skills you'll gain: Social and Human Services, Disabilities, Social Work, Health Disparities, Geriatrics, Program Evaluation, Policy Analysis, Qualitative Research, Public Health, Health Policy, Community Health

      Mixed · Course · 1 - 3 Months

    • Status: Free
      Free
      A

      Amazon Web Services

      Amazon Connect: Introduction to the Administrative Interface

      Skills you'll gain: Dashboard, Report Writing, Business Reporting, Management Reporting, Performance Reporting, Ad Hoc Reporting, Real Time Data, Call Center Experience, Administration, Workforce Management

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Networking in Google Cloud: Load Balancing - 日本語版

      Skills you'll gain: Load Balancing, Hybrid Cloud Computing, Google Cloud Platform, Network Performance Management, Cloud Security, Network Routing, Performance Tuning, Distributed Denial-Of-Service (DDoS) Attacks

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Networking in Google Cloud: Load Balancing - Français

      Skills you'll gain: Load Balancing, Google Cloud Platform, Network Performance Management, Hybrid Cloud Computing, Proxy Servers, Scalability, TCP/IP, Servers, Cloud Security, Distributed Denial-Of-Service (DDoS) Attacks

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Networking in Google Cloud: Network Security - 日本語版

      Skills you'll gain: Distributed Denial-Of-Service (DDoS) Attacks, Continuous Monitoring, Network Security, Network Monitoring, Proxy Servers, Intrusion Detection and Prevention, Threat Detection, Firewall, Google Cloud Platform, Infrastructure Security, Network Troubleshooting, Identity and Access Management

      Intermediate · Course · 1 - 3 Months

    • C

      Coursera

      Creating Engaging Content for Instagram

      Skills you'll gain: Instagram, Storytelling, Content Creation, Social Media Content, Content Performance Analysis, Photography, Branding, Social Media Campaigns, Social Media Strategy, Brand Awareness, Drive Engagement, Content Strategy, Target Audience

      Beginner · Course · 1 - 4 Weeks

    • S

      SkillUp EdTech

      E-commerce and Email Marketing

      Skills you'll gain:

      Intermediate · Course

    • Status: New
      New
      Status: Free
      Free
      C

      Coursera Instructor Network

      AI in Supply Chain Forecasting and Risk Management

      Skills you'll gain: Supply Chain Management, Supply Chain Planning, Supply Chain, Inventory Management System, Demand Planning, Materials Management, Forecasting, Customer Demand Planning, Supplier Management, Risk Mitigation, Transportation, Supply Chain, and Logistics, Risk Analysis, Business Risk Management, Automation, Risk Management, Warehouse Management

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Networking in Google Cloud: Hybrid and Multicloud - Français

      Skills you'll gain: Virtual Private Networks (VPN), Google Cloud Platform, Multi-Cloud, Hybrid Cloud Computing, Cloud Computing, General Networking, Network Routing, Wide Area Networks, Network Infrastructure, Cloud Security

      Intermediate · Course · 1 - 4 Weeks

    • U

      University of Colorado Boulder

      Data Science Graduate Certificate

      Skills you'll gain: Unsupervised Learning, Data Mining, Statistical Modeling, Supervised Learning, Deep Learning, Machine Learning Algorithms, Applied Machine Learning, Statistical Inference, Service Level, Performance Testing, Statistical Hypothesis Testing, Dimensionality Reduction, Probability, Data Warehousing, Statistical Machine Learning, Probability & Statistics, Data Pipelines, Data Processing, Bash (Scripting Language), Data Science

      Credit offered

      Graduate Certificate · 6 - 12 Months

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    In summary, here are 10 of our most popular customer service courses

    • Getting Started with Amazon DocumentDB (with MongoDB compatibility): Amazon Web Services
    • Change Management for Google Workspace - Français: Google Cloud
    • COVID UNCOVERED: Beleidsimpact op sociaal kwetsbare mensen: University of Amsterdam
    • Amazon Connect: Introduction to the Administrative Interface: Amazon Web Services
    • Networking in Google Cloud: Load Balancing - 日本語版: Google Cloud
    • Networking in Google Cloud: Load Balancing - Français: Google Cloud
    • Networking in Google Cloud: Network Security - 日本語版: Google Cloud
    • Creating Engaging Content for Instagram: Coursera
    • E-commerce and Email Marketing : SkillUp EdTech
    • AI in Supply Chain Forecasting and Risk Management: Coursera Instructor Network

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Frequently Asked Questions about Customer Service

    Customer service courses cover a variety of topics essential for providing excellent customer support and enhancing customer satisfaction. These include the basics of customer service principles, effective communication skills, and conflict resolution. Learners will explore topics such as active listening, handling difficult customers, and understanding customer needs. Advanced courses might cover areas like customer relationship management (CRM), advanced problem-solving techniques, and the use of technology in customer service. Practical exercises and role-playing scenarios help learners apply these concepts to real-world customer interactions, improving their ability to deliver outstanding service.‎

    Choosing the right customer service course depends on your current skill level and career aspirations. Beginners should look for courses that cover the basics of customer service principles, effective communication, and conflict resolution techniques. Those with some experience might benefit from intermediate courses focusing on advanced customer interaction strategies, CRM systems, and customer satisfaction measurement. Advanced learners or professionals seeking specialized knowledge might consider courses on customer service leadership, service quality management, or preparing for certifications like Certified Customer Service Professional (CCSP). Reviewing course content, instructor expertise, and learner feedback can help ensure the course aligns with your goals.‎

    A certificate in customer service can open up various career opportunities in customer support, sales, and management roles. Common roles include customer service representative, customer support specialist, customer service manager, and call center supervisor. These positions involve assisting customers, resolving issues, managing customer interactions, and improving service processes. With the increasing emphasis on customer satisfaction in business success, earning a certificate in customer service can significantly enhance your career prospects and opportunities for advancement in fields such as retail, telecommunications, hospitality, and corporate services.‎

    Yes, Coursera offers a variety of free courses across many topics, including customer service. While you can access most course materials for free by auditing the courses, this does not include graded assignments or a completion certificate. For those looking to obtain a certificate to showcase their learning or enhance their professional profile, Coursera provides the option to purchase the course. Additionally, Coursera offers free trials or financial aid to learners who qualify, making certifications more accessible to everyone.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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