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    • Retail

    Retail Courses Online

    Study retail management for efficient store operations. Learn about merchandising, inventory management, and customer service.

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    Explore the Retail Course Catalog

    • A

      Amazon Ads

      Foundations of Retail Media

      Skills you'll gain: Digital Advertising, Online Advertising, Campaign Management, Paid media, Advertising, Advertising Campaigns, Brand Loyalty, Digital Marketing, Retail Sales, Promotional Strategies, Brand Awareness, Bidding, Performance Analysis, Target Audience

      4.9
      Rating, 4.9 out of 5 stars
      ·
      10 reviews

      Beginner · Course · 1 - 3 Months

    • C

      CVS Health

      Interacting with Customers

      Skills you'll gain: De-escalation Techniques, Greeting Customers, Cross Selling, Retail Sales, Customer Service, Upselling, Conflict Management, Product Knowledge, Retail Store Operations, Customer Relationship Building, Transaction Processing, Customer Engagement, Professionalism, Company, Product, and Service Knowledge, Empathy, Verbal Communication Skills, Social Media

      4.7
      Rating, 4.7 out of 5 stars
      ·
      61 reviews

      Beginner · Course · 1 - 4 Weeks

    • E

      Emory University

      Marketing Channel Strategy & B2B2C Routes to Market

      Skills you'll gain: Marketing Channel, Strategic Marketing, Business Marketing, Direct Selling, Go To Market Strategy, Target Market, Customer Analysis, Market Research, Marketing Strategies, Customer Insights, Market Opportunities, Customer Demand Planning, E-Commerce, Compensation Management, Strategic Partnership, Consumer Behaviour, New Business Development, Supply Chain, Strategic Thinking, B2B Sales

      4.5
      Rating, 4.5 out of 5 stars
      ·
      64 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free
      Free
      C

      Coursera Instructor Network

      Business-to-Consumer (B2C) Sales Strategies and Techniques

      Skills you'll gain: Sales Presentation, Product Knowledge, Selling Techniques, Target Audience, Customer Relationship Building, General Sales Practices, Closing (Sales), Business-To-Consumer, Sales, Communication, Sales Strategy, Customer Engagement, Consumer Behaviour

      4.8
      Rating, 4.8 out of 5 stars
      ·
      13 reviews

      Intermediate · Course · 1 - 4 Weeks

    • A

      Alfaisal University | KLD

      مهارات البيع الاحترافية | Professional Selling Skills

      Skills you'll gain: Overcoming Objections, Sales, Negotiation, Sales Process, Product Knowledge, Rapport Building, Communication, Value Propositions, Persuasive Communication, Customer Relationship Building, Customer Service, Needs Assessment, Active Listening, Empathy

      4.5
      Rating, 4.5 out of 5 stars
      ·
      37 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      CVS Health

      Preparing for Your Retail Customer Service Role

      Skills you'll gain: Call Center Experience, Customer Complaint Resolution, Conflict Management, Customer Service, Interviewing Skills, Problem Solving, Professionalism, Keyword Research, Verbal Communication Skills, Communication, LinkedIn

      4.2
      Rating, 4.2 out of 5 stars
      ·
      12 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      U

      UBITS

      Conecta de forma efectiva con los clientes de retail

      Skills you'll gain: Customer Complaint Resolution, Non-Verbal Communication, Oral Expression, Verbal Communication Skills, Customer experience improvement, Customer Service, Customer Inquiries, Greeting Customers, Insurance and Warranty Claims Processing, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Communication

      4.5
      Rating, 4.5 out of 5 stars
      ·
      6 reviews

      Intermediate · Course · 1 - 4 Weeks

    • F

      Fundação Instituto de Administração

      Effective Sales – An Overview

      Skills you'll gain: Sales Management, Sales Strategy, Sales Process, Sales, Business Planning, Business Strategy, Cross-Functional Collaboration, Customer Relationship Building, Key Performance Indicators (KPIs), Goal Setting

      4.6
      Rating, 4.6 out of 5 stars
      ·
      269 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      S

      Simplilearn

      Ecommerce Listing Course

      Skills you'll gain: Search Engine Optimization, E-Commerce, Logistics Management, Merchandising, Product Marketing, Promotional Strategies, Product Knowledge, Customer Service, Customer Relationship Management, Online Advertising, Price Negotiation, Web Analytics and SEO, Social Media Marketing, Content Creation

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Vertex AI Search for Retail

      Skills you'll gain: Dataflow, Google Cloud Platform, Data Pipelines, Serverless Computing, Real Time Data, Dashboard, Cloud Infrastructure, Identity and Access Management, Big Data, Data Visualization Software, Data Integration, Cloud Security, Performance Tuning, Applied Machine Learning, Data Security, MLOps (Machine Learning Operations), CI/CD, Data Processing, Data Warehousing, Artificial Intelligence and Machine Learning (AI/ML)

      4.6
      Rating, 4.6 out of 5 stars
      ·
      16K reviews

      Beginner · Specialization · 3 - 6 Months

    • I

      Interactive Brokers

      Practical Guide to Trading

      Skills you'll gain: Derivatives, Equities, Futures Exchange, Risk Analysis, Financial Trading, International Finance, Investments, Securities Trading, Financial Market, Risk Management, Financial Statement Analysis, Financial Analysis, Market Analysis, Analysis, Capital Markets, Tax, Balance Sheet, Financial Regulations, Market Data, Technical Analysis

      4.4
      Rating, 4.4 out of 5 stars
      ·
      751 reviews

      Beginner · Specialization · 3 - 6 Months

    • M

      Meta

      التسويق عبر وسائل التواصل الاجتماعي على فيسبوك

      Skills you'll gain: Marketing Budgets, Target Audience, Social Media Marketing, Social Media Campaigns, Content Performance Analysis, Paid media, Social Media Management, Campaign Management, Advertising Campaigns, Marketing Effectiveness, Social Media, Goal Setting, Social Media Strategy, Content Strategy, Advertising, Facebook, Budget Management, General Data Protection Regulation (GDPR), Data Storytelling, Instagram

      4.8
      Rating, 4.8 out of 5 stars
      ·
      214 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    Retail learners also search

    Logistics
    Supply Chain Logistics
    Supply Chain Management
    Supply Chain
    Supply Chain Design
    Supply Chain Analytics
    Supply Chain Projects
    Inventory
    1234…13

    In summary, here are 10 of our most popular retail courses

    • Foundations of Retail Media: Amazon Ads
    • Interacting with Customers: CVS Health
    • Marketing Channel Strategy & B2B2C Routes to Market: Emory University
    • Business-to-Consumer (B2C) Sales Strategies and Techniques: Coursera Instructor Network
    • مهارات البيع الاحترافية | Professional Selling Skills: Alfaisal University | KLD
    • Preparing for Your Retail Customer Service Role: CVS Health
    • Conecta de forma efectiva con los clientes de retail: UBITS
    • Effective Sales – An Overview: Fundação Instituto de Administração
    • Ecommerce Listing Course: Simplilearn
    • Vertex AI Search for Retail: Google Cloud

    Frequently Asked Questions about Retail

    Retail is the practice of selling goods to the public in order to earn a profit for yourself. Retail sales are usually made on a small scale to individuals for personal use, compared to wholesale sales that involve selling items in bulk for companies and organizations to use. Those who work as retailers are often in the middle of the supply chain, purchasing from a manufacturer or wholesaler to sell the goods to consumers. Retailers can sell goods through many outlets, including department stores, convenience stores, outlet stores, warehouses, discount stores, e-commerce websites, dealerships, and even their own homes. The practice has been around almost as long as humans have, though those who lived in Mesopotamia are thought to have created the first system that used money rather than simply trading goods. ‎

    Learning about retail can help you as both a consumer and a professional. When you shop for goods for yourself, understanding how retail works can make you a more savvy shopper. Anyone who makes investments may also want to study retail to get a better understanding of which options are better than others. On a professional level, learning about retail can help set you up for a career in the field. If you already have a career in retail, learning more about it may help you explore advancements to positions in management, human resources, or marketing. And if you've ever dreamed of opening your own store or selling your own goods, learning about retail can help provide you with the skills and knowledge you need to get started. ‎

    Retail careers typically involve working in stores and other outlets that sell goods, either at an entry-level position, like cashier or sales associate, or at a more advanced position, like a floor supervisor or store manager. You may also find yourself working at a corporate level for retail brands and companies with multiple locations. Other potential retail-related careers include becoming a buyer, a visual merchandiser, an advertising or marketing manager, a social media manager, a customer service representative, or a logistics specialist. You may even find that you want to work in a specific area within the retail industry using a combination of retail and other skills you possess. For example, if you're into fashion, you may work as a makeup artist or beauty consultant in a store that sells cosmetics or clothing. If you want to work in the medical field, you may become a pharmacy technician or pharmacist.‎

    Online Retail courses offer a convenient and flexible way to enhance your knowledge or learn new Retail skills. Choose from a wide range of Retail courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Retail, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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