• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Crm

    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the CRM Course Catalog

    • Status: Preview
      Preview
      E

      Emory University

      From Freedom Rides to Ferguson: Narratives of Nonviolence in the American Civil Rights Movement

      Skills you'll gain: Social Justice, Community Organizing, Sociology, Social Studies, De-escalation Techniques, Conflict Management, Education and Training, Advocacy, Timelines, Media and Communications, Discussion Facilitation, Training Programs

      4.8
      Rating, 4.8 out of 5 stars
      ·
      317 reviews

      Mixed · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Crie seu primeiro funil de conversão e CRM com Hubspot

      Skills you'll gain: HubSpot CRM, Customer Relationship Management, Lead Generation, Sales Process, Sales Pipelines, Customer Acquisition Management, Sales Prospecting, Customer Communications Management, Sales Management, Customer Engagement, Statistical Analysis

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Creative Design, Prototyping, and Testing

      Skills you'll gain: Wireframing, Prototyping, Product Design, Product Development, Design Thinking, User Experience Design, User Experience, Project Management, Test Engineering, Product Management

      4.2
      Rating, 4.2 out of 5 stars
      ·
      90 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Politecnico di Milano

      Project Management: Beyond planning and control

      Skills you'll gain: Team Management, Organizational Structure, Project Management, Business Management, Organizational Effectiveness, People Management, Cross-Functional Collaboration, Change Management, Conflict Management, Decision Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      187 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IESE Business School

      Crisis Communications

      Skills you'll gain: Corporate Communications, Media Relations, Persuasive Communication, Crisis Management, Public Relations, Strategic Communication, Communication, Media Strategy, Public Speaking, Ethical Standards And Conduct, Business Ethics, Decision Making

      4.7
      Rating, 4.7 out of 5 stars
      ·
      60 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of California, Irvine

      Salesforce Integration

      Skills you'll gain: Salesforce, User Accounts, Data Quality, Data Integration, Business Process Automation, Data Import/Export, Dashboard, Ad Hoc Reporting, Data Modeling, Data Management, Business Process, Internal Communications, Automation, Report Writing, Data Security, Cloud Computing

      4.1
      Rating, 4.1 out of 5 stars
      ·
      23 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Build Customizable Sales Presentation Graphics using Canva

      Skills you'll gain: Data Visualization, Sales Presentations, Target Market, Presentations, Sales Pipelines, Process Flow Diagrams, Target Audience, Marketing Collateral, Market Analysis, Sales Process, Content Creation, Graphic Design, Sales, Data Import/Export

      4.7
      Rating, 4.7 out of 5 stars
      ·
      26 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Value Creation and Building Enduring Relationships

      Skills you'll gain: Technical Management, Strategic Leadership, Stakeholder Management, Organizational Leadership, Leadership and Management, Stakeholder Engagement, Professional Networking, Leadership, Business Strategy, Business Leadership, Organizational Strategy, Relationship Building, Business Strategies, Competitive Analysis, Innovation, Mentorship, Value Propositions, Communication

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      N

      National Taiwan University

      行銷典範轉移: 變動中的消費世界 (Marketing in a changing world)

      Skills you'll gain: Brand Management, Marketing, Target Market, Customer Relationship Management, Marketing Strategies, Customer Engagement, Brand Strategy, Customer Data Management, Customer Insights, Consumer Behaviour, Market Dynamics, Digital Advertising

      4.8
      Rating, 4.8 out of 5 stars
      ·
      126 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      Illinois Tech

      Marketing Strategy

      Skills you'll gain: Global Marketing, Brand Management, Strategic Marketing, Marketing, Marketing Strategies, Marketing Strategy and Techniques, Marketing Planning, Customer Relationship Management, Customer Relationship Building, Marketing Communications, Digital Marketing, Marketing Channel, Corporate Sustainability, Business Ethics, Promotional Strategies, Value Propositions, Product Management

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      93 reviews

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Customer Support digital transformation with HubSpot

      Skills you'll gain: HubSpot CRM, Customer Support, Process Optimization, Digital Transformation, Customer Relationship Management (CRM) Software, Process Improvement, Customer Relationship Management, Technology Strategies, Business Technologies, Business Transformation, Business Development

      4.8
      Rating, 4.8 out of 5 stars
      ·
      13 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Colorado System

      Customer Data Analytics for Marketers

      Skills you'll gain: Marketing Analytics, Probability & Statistics, Statistical Methods, Customer Analysis, Data Visualization, Regression Analysis, Descriptive Statistics, Statistical Analysis, Data Analysis, Correlation Analysis, Analytics, Customer Insights, Data-Driven Decision-Making, Statistical Modeling, Predictive Analytics, Business Ethics

      4.9
      Rating, 4.9 out of 5 stars
      ·
      10 reviews

      Intermediate · Course · 1 - 4 Weeks

    CRM learners also search

    Business
    Business Management
    Management
    Business Development
    Operations Management
    Project Management
    Operations Analytics
    Business Projects
    1…91011…24

    In summary, here are 10 of our most popular crm courses

    • From Freedom Rides to Ferguson: Narratives of Nonviolence in the American Civil Rights Movement: Emory University
    • Crie seu primeiro funil de conversão e CRM com Hubspot: Coursera Project Network
    • Creative Design, Prototyping, and Testing: University of Maryland, College Park
    • Project Management: Beyond planning and control: Politecnico di Milano
    • Crisis Communications : IESE Business School
    • Salesforce Integration: University of California, Irvine
    • Build Customizable Sales Presentation Graphics using Canva: Coursera Project Network
    • Value Creation and Building Enduring Relationships: University of Colorado Boulder
    • 行銷典範轉移: 變動中的消費世界 (Marketing in a changing world): National Taiwan University
    • Marketing Strategy: Illinois Tech

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok