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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Marketing Analysts: Innovate Marketing Strategies

      Skills you'll gain: Marketing Analytics, Customer Analysis, Generative AI, Marketing Effectiveness, Performance Analysis, Campaign Management, Marketing Strategies, Customer Insights, Data Ethics, Social Media Campaigns, Real Time Data, Target Market, Business Ethics, Artificial Intelligence

      4.6
      Rating, 4.6 out of 5 stars
      ·
      7 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      H

      HubSpot Academy

      Representante de Ventas de HubSpot

      Skills you'll gain: Sales Enablement, Sales Management, Sales Presentations, Sales Process, Sales Development, Data Visualization, Lead Generation, Service Level Agreement, Dashboard, Sales Training, HubSpot CRM, Prospecting and Qualification, Data Presentation, Sales Prospecting, Peer Review, Sales Strategy, Training Programs, Business Reporting, Sales, Persona Development

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      D

      Dell

      Setting Up Your Sale

      Skills you'll gain: Technical Sales, Digital Transformation, Data Centers, Market Research, Sales, Sales Presentation, Customer Insights, Customer Relationship Building, Inside Sales, Rapport Building, Outside Sales, Interviewing Skills, Solution Selling, Communication, Technology Strategies

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Customer Data, Analytics, and Segmentation

      Skills you'll gain: Sales Strategy, Customer Relationship Management (CRM) Software, Microsoft Copilot, Customer Analysis, Sales, Data Cleansing, Customer Data Management, Customer Insights, Sales Prospecting, Data Quality, Cross Selling, Upselling, Data Integrity, Data-Driven Decision-Making, Predictive Analytics, Data Integration, Advanced Analytics, Data Security

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      UBITS

      Business Developer

      Skills you'll gain: Selling Techniques, Customer Relationship Management, Benchmarking, Negotiation, Consultative Selling, Retail Sales, Customer Relationship Management (CRM) Software, Overcoming Objections, Stakeholder Management, Value Propositions, Customer experience improvement, Business Development, Innovation, Rapport Building, Accountability, Sales Management, Sales Strategy, Professional Development, Positivity, Goal-Oriented

      Intermediate · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Sales Development Representatives

      Skills you'll gain: Sales Development, Sales Enablement, Generative AI Agents, Sales Strategy, Sales, Sales Process, Lead Generation, Prompt Engineering, Business Ethics, Customer Insights, Customer Engagement

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Design a Business Model Canvas with Miro

      Skills you'll gain: Customer Analysis, Business Modeling, Customer Relationship Management, Market Opportunities, Business Process Modeling, Strategic Partnership, Collaborative Software, Brainstorming, Data Visualization, Presentations, Entrepreneurship

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      How to Become a Trusted Advisor with Jagdish Sheth

      Skills you'll gain: Brand Loyalty, B2B Sales, Value Propositions, Strategic Partnership, Customer experience strategy (CX), Personalized Service, Business Relationship Management, Customer Insights, Customer Relationship Management, Consultative Approaches, Digital Transformation, Automation

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      كيفية قياس عائد الاستثمار للتسويق باستخدام منصة هاب سبوت

      Skills you'll gain: HubSpot CRM, Marketing Effectiveness, Return On Investment, Marketing Analytics, Marketing Automation, Dashboard, Marketing, User Accounts, Business Strategy, Business

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Create a buyer persona diagram for businesses with Creately

      Skills you'll gain: Persona Development, Business Marketing, Target Audience, User Accounts, Marketing, Customer Insights, Collaborative Software, Graphic Design, Market Analysis

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Sales Analysis with Claude

      Skills you'll gain: Sales Strategy, AI Personalization, Sales, Sales Process, Customer Analysis, Customer experience strategy (CX), Data Analysis, Trend Analysis, Data-Driven Decision-Making, Customer Insights, Predictive Analytics, Artificial Intelligence

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Harnessing HubSpot AI: Intelligent Marketing Success

      Skills you'll gain: Customer Insights, Blogs, Marketing, Email Marketing, Content Creation, HubSpot CRM, Content Marketing, Marketing Analytics, Marketing Strategies, Customer Engagement, AI Personalization, Lead Generation, Artificial Intelligence

      Intermediate · Guided Project · Less Than 2 Hours

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    In summary, here are 10 of our most popular crm courses

    • GenAI for Marketing Analysts: Innovate Marketing Strategies: Coursera Instructor Network
    • Representante de Ventas de HubSpot: HubSpot Academy
    • Setting Up Your Sale: Dell
    • Customer Data, Analytics, and Segmentation: Microsoft
    • Business Developer: UBITS
    • GenAI for Sales Development Representatives: Coursera Instructor Network
    • Design a Business Model Canvas with Miro: Coursera Project Network
    • How to Become a Trusted Advisor with Jagdish Sheth: Kennesaw State University
    • كيفية قياس عائد الاستثمار للتسويق باستخدام منصة هاب سبوت: Coursera Project Network
    • Create a buyer persona diagram for businesses with Creately: Coursera Project Network

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