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    • Customer Service

    Customer Service Courses Online

    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

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    Build job-relevant skills in under 2 hours with hands-on tutorials.
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    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
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    Explore the Customer Service Course Catalog

    • Status: New
      New
      G

      Google Cloud

      Networking in Google Cloud: Load Balancing - Français

      Skills you'll gain: Load Balancing, Google Cloud Platform, Network Performance Management, Hybrid Cloud Computing, Proxy Servers, Scalability, TCP/IP, Servers, Cloud Security, Distributed Denial-Of-Service (DDoS) Attacks

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Google Cloud-Grundlagen: Kerninfrastruktur

      Skills you'll gain: Prompt Engineering, Google Cloud Platform, Cloud Infrastructure, Generative AI, Kubernetes, Identity and Access Management, Infrastructure As A Service (IaaS), Large Language Modeling, Cloud Storage, Cloud Applications, Containerization, Serverless Computing, Virtual Machines, Platform As A Service (PaaS), Scalability

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      G

      Google Cloud

      Conceptos básicos de Google Cloud VMware Engine

      Skills you'll gain: Private Cloud, VMware ESX Servers, Virtual Machines, Google Cloud Platform, Cloud Infrastructure, Hybrid Cloud Computing, Cloud Management, Cloud Computing, Data Storage, Virtual Private Networks (VPN), Data Migration, Network Architecture, Firewall

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      G

      Google Cloud

      Networking in Google Cloud: Load Balancing - 日本語版

      Skills you'll gain: Load Balancing, Hybrid Cloud Computing, Google Cloud Platform, Network Performance Management, Cloud Security, Network Routing, Performance Tuning, Distributed Denial-Of-Service (DDoS) Attacks

      Intermediate · Course · 1 - 4 Weeks

    • A

      Amazon Web Services

      Amazon Connect: Introduction to the Administrative Interface

      Skills you'll gain: Dashboard, Report Writing, Business Reporting, Management Reporting, Performance Reporting, Ad Hoc Reporting, Real Time Data, Call Center Experience, Administration, Workforce Management

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Pengantar Analisis Data di Google Cloud

      Skills you'll gain: Looker (Software), Data-Driven Decision-Making, Data Visualization Software, Dashboard, Data Analysis, Analytics, Google Cloud Platform, Big Data, SQL, Exploratory Data Analysis, Business Intelligence, Cloud Storage, Data Warehousing

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      G

      Google Cloud

      Google Cloud에서 Gemini 1.0 Pro와 애플리케이션 통합

      Skills you'll gain: Generative AI, Google Cloud Platform, Cloud API, Cloud Applications, Cloud-Based Integration, Application Development, Application Programming Interface (API), Prompt Engineering, Large Language Modeling, Development Testing

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Networking in Google Cloud: Network Security - 日本語版

      Skills you'll gain: Distributed Denial-Of-Service (DDoS) Attacks, Network Security, Proxy Servers, Network Monitoring, Intrusion Detection and Prevention, Google Cloud Platform, Firewall, Cloud Security, Network Troubleshooting, Infrastructure Security, Identity and Access Management, Threat Detection, Cloud Infrastructure

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      U

      University of Amsterdam

      COVID UNCOVERED: Beleidsimpact op sociaal kwetsbare mensen

      Skills you'll gain: Public Health, Social and Human Services, Gerontology, Health Policy, Social Work, Vulnerability, Disabilities, Qualitative Research, Mental Health, Public Policies

      Mixed · Course · 1 - 3 Months

    • Status: New
      New
      C

      Coursera

      Facebook Live: Real-Time Engagement

      Skills you'll gain: Facebook, Live Streaming, Drive Engagement, Scheduling, Social Media, Social Media Strategy, Social Media Content, Customer Engagement, Event Planning, Video Production, Content Strategy, Content Development and Management, Technical Support

      Beginner · Course · 1 - 4 Weeks

    • P

      Pontificia Universidad Católica de Chile

      Magíster en Ciencia de Datos

      Skills you'll gain: Data Ethics, Customer Analysis, Revenue Management, Descriptive Analytics, People Analytics, FinTech, Database Design, Web Scraping, Time Series Analysis and Forecasting, Predictive Analytics, Biostatistics, Statistical Reporting, Unsupervised Learning, Risk Analysis, Network Analysis, Bayesian Statistics, Digital Transformation, Governance, Cloud Security, Exploratory Data Analysis

      Earn a degree

      Degree · 1 - 4 Years

    • U

      University of Colorado Boulder

      Data Science Graduate Certificate

      Skills you'll gain: Unsupervised Learning, Data Mining, Supervised Learning, Service Level, Deep Learning, Machine Learning Algorithms, Statistical Modeling, Statistical Inference, Statistical Hypothesis Testing, Statistical Machine Learning, Performance Testing, Probability, Dimensionality Reduction, Applied Machine Learning, Data Warehousing, Data Pipelines, Data Processing, Probability & Statistics, Bash (Scripting Language), Data Science

      Credit offered

      Graduate Certificate · 6 - 12 Months

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    In summary, here are 10 of our most popular customer service courses

    • Networking in Google Cloud: Load Balancing - Français: Google Cloud
    • Google Cloud-Grundlagen: Kerninfrastruktur: Google Cloud
    • Conceptos básicos de Google Cloud VMware Engine: Google Cloud
    • Networking in Google Cloud: Load Balancing - 日本語版: Google Cloud
    • Amazon Connect: Introduction to the Administrative Interface: Amazon Web Services
    • Pengantar Analisis Data di Google Cloud: Google Cloud
    • Google Cloud에서 Gemini 1.0 Pro와 애플리케이션 통합: Google Cloud
    • Networking in Google Cloud: Network Security - 日本語版: Google Cloud
    • COVID UNCOVERED: Beleidsimpact op sociaal kwetsbare mensen: University of Amsterdam
    • Facebook Live: Real-Time Engagement: Coursera

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Frequently Asked Questions about Customer Service

    Customer service courses cover a variety of topics essential for providing excellent customer support and enhancing customer satisfaction. These include the basics of customer service principles, effective communication skills, and conflict resolution. Learners will explore topics such as active listening, handling difficult customers, and understanding customer needs. Advanced courses might cover areas like customer relationship management (CRM), advanced problem-solving techniques, and the use of technology in customer service. Practical exercises and role-playing scenarios help learners apply these concepts to real-world customer interactions, improving their ability to deliver outstanding service.‎

    Choosing the right customer service course depends on your current skill level and career aspirations. Beginners should look for courses that cover the basics of customer service principles, effective communication, and conflict resolution techniques. Those with some experience might benefit from intermediate courses focusing on advanced customer interaction strategies, CRM systems, and customer satisfaction measurement. Advanced learners or professionals seeking specialized knowledge might consider courses on customer service leadership, service quality management, or preparing for certifications like Certified Customer Service Professional (CCSP). Reviewing course content, instructor expertise, and learner feedback can help ensure the course aligns with your goals.‎

    A certificate in customer service can open up various career opportunities in customer support, sales, and management roles. Common roles include customer service representative, customer support specialist, customer service manager, and call center supervisor. These positions involve assisting customers, resolving issues, managing customer interactions, and improving service processes. With the increasing emphasis on customer satisfaction in business success, earning a certificate in customer service can significantly enhance your career prospects and opportunities for advancement in fields such as retail, telecommunications, hospitality, and corporate services.‎

    Yes, Coursera offers a variety of free courses across many topics, including customer service. While you can access most course materials for free by auditing the courses, this does not include graded assignments or a completion certificate. For those looking to obtain a certificate to showcase their learning or enhance their professional profile, Coursera provides the option to purchase the course. Additionally, Coursera offers free trials or financial aid to learners who qualify, making certifications more accessible to everyone.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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