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    Retail Courses Online

    Study retail management for efficient store operations. Learn about merchandising, inventory management, and customer service.

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    Explore the Retail Course Catalog

    • U

      University of Pennsylvania

      Omnichannel Retail Strategy

      Skills you'll gain: Human Capital, Employee Retention, Workforce Development, Employee Training, Talent Management, Digital Transformation, Organizational Strategy, Human Resources, Employee Engagement, Supply Chain Management, E-Commerce, Customer experience strategy (CX), Supply Chain, Brand Strategy, Analytics, Brand Management, Business Analytics, Marketing Strategies, Customer Insights, Brand Loyalty

      4.7
      Rating, 4.7 out of 5 stars
      ·
      387 reviews

      Beginner · Specialization · 1 - 3 Months

    • U

      University of Pennsylvania

      Retail Marketing Strategy

      Skills you'll gain: Customer experience strategy (CX), Brand Strategy, Brand Management, Marketing Strategies, Customer Insights, Brand Loyalty, Brand Awareness, Market Trend, Consumer Behaviour, Competitive Analysis, Business Strategy, Innovation, E-Commerce

      4.8
      Rating, 4.8 out of 5 stars
      ·
      271 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      U

      Università Bocconi

      Management of Fashion and Luxury Companies

      Skills you'll gain: Retail Store Operations, Brand Management, Digital Media Strategy, Global Marketing, Financial Reporting, Communication Strategies, Market Opportunities, Marketing Management, Business Modeling, Business Strategy, Customer experience strategy (CX), E-Commerce, Consumer Behaviour, Storytelling, Market Trend, Product Development

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6.1K reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Instructor Network

      Introduction to Merchandising

      Skills you'll gain: Merchandising, Merchandise Displays, Inventory Management, Visual Merchandising, Consumer Behaviour, Inventory Management System, Planogram, Retail Management, Retail Sales, Retail Store Operations, Marketing Psychology, Customer Insights, Business Development, Sales Strategy, Market Dynamics

      4.6
      Rating, 4.6 out of 5 stars
      ·
      40 reviews

      Intermediate · Course · 1 - 4 Weeks

    • C

      CVS Health

      CVS Health Retail Customer Service

      Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Verbal Communication Skills, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Oral Comprehension, Cash Register Operation, Problem Solving, Time Management, Conflict Management, Interviewing Skills

      4.7
      Rating, 4.7 out of 5 stars
      ·
      288 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • C

      CVS Health

      Retail Customer Service

      Skills you'll gain: Transaction Processing, Retail Sales, Retail Store Operations, Cash Register Operation, Greeting Customers, Customer Inquiries, Teamwork, Customer Service, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Professionalism, Payment Processing and Collection, Inventory Management System, Communication

      4.8
      Rating, 4.8 out of 5 stars
      ·
      23 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: New AI skills
      New AI skills
      A

      Adobe

      Adobe Marketing Specialist

      Skills you'll gain: Content Marketing, Color Theory, Promotional Strategies, Social Media Content, Target Audience, Typography, Color Matching, Digital Marketing, Marketing Communications, Content Creation, Generative AI, Customer experience strategy (CX), Graphic and Visual Design, Social Media Strategy, Marketing Strategies, Cross-Channel Marketing, Marketing Effectiveness, Prompt Engineering, Adobe Creative Cloud, Data Ethics

      4.7
      Rating, 4.7 out of 5 stars
      ·
      779 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free
      Free
      K

      Knowledge Accelerators

      From Excel to Power BI

      Skills you'll gain: Power BI, Dashboard, Data Presentation, Data Visualization Software, Interactive Data Visualization, Data Import/Export, Business Intelligence, Microsoft Excel, Data Analysis, Data-Driven Decision-Making, Data Sharing, Data Modeling

      4.5
      Rating, 4.5 out of 5 stars
      ·
      1.3K reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of Pennsylvania

      Retail Digital Supply Chain

      Skills you'll gain: Digital Transformation, Supply Chain Management, E-Commerce, Supply Chain, Analytics, Business Analytics, Descriptive Analytics, Business-To-Consumer, Customer experience strategy (CX), Predictive Analytics, Data-Driven Decision-Making, Customer Insights

      4.5
      Rating, 4.5 out of 5 stars
      ·
      116 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Perform exploratory data analysis on retail data with Python

      Skills you'll gain: Data-Driven Decision-Making, Business Analytics, Data Analysis, Data Cleansing, Statistical Analysis, Exploratory Data Analysis, Descriptive Statistics, Data Manipulation, Matplotlib, Customer Analysis, Analytical Skills, Trend Analysis, Pandas (Python Package), Python Programming, Jupyter

      4.5
      Rating, 4.5 out of 5 stars
      ·
      15 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • U

      University of Illinois Urbana-Champaign

      Business Analytics

      Skills you'll gain: Data Storytelling, Extract, Transform, Load, Marketing Analytics, Data Presentation, Data Visualization, Regression Analysis, Alteryx, Data Collection, Interactive Data Visualization, Data Quality, Statistical Visualization, Tidyverse (R Package), R Programming, Data Visualization Software, Data Processing, Network Analysis, Business Analytics, Internal Controls, Exploratory Data Analysis, Robotic Process Automation

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.1K reviews

      Beginner · Specialization · 3 - 6 Months

    • S

      Salesforce

      Salesforce Sales Development Representative

      Skills you'll gain: Overcoming Objections, Prospecting and Qualification, Customer Relationship Management, Lead Generation, Sales Development, Time Management, Business Writing, Salesforce, Writing, Cold Calling, Sales Prospecting, Growth Mindedness, Verbal Communication Skills, Cultural Diversity, Sales Enablement, Empathy, Emotional Intelligence, Professional Development, Interviewing Skills, Communication

      Build toward a degree

      4.4
      Rating, 4.4 out of 5 stars
      ·
      550 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    Retail learners also search

    Logistics
    Supply Chain Logistics
    Supply Chain Management
    Supply Chain
    Supply Chain Design
    Supply Chain Analytics
    Supply Chain Projects
    Inventory
    1234…13

    In summary, here are 10 of our most popular retail courses

    • Omnichannel Retail Strategy: University of Pennsylvania
    • Retail Marketing Strategy: University of Pennsylvania
    • Management of Fashion and Luxury Companies: Università Bocconi
    • Introduction to Merchandising: Coursera Instructor Network
    • CVS Health Retail Customer Service: CVS Health
    • Retail Customer Service: CVS Health
    • Adobe Marketing Specialist: Adobe
    • From Excel to Power BI: Knowledge Accelerators
    • Retail Digital Supply Chain: University of Pennsylvania
    • Perform exploratory data analysis on retail data with Python: Coursera Project Network

    Frequently Asked Questions about Retail

    Retail is the practice of selling goods to the public in order to earn a profit for yourself. Retail sales are usually made on a small scale to individuals for personal use, compared to wholesale sales that involve selling items in bulk for companies and organizations to use. Those who work as retailers are often in the middle of the supply chain, purchasing from a manufacturer or wholesaler to sell the goods to consumers. Retailers can sell goods through many outlets, including department stores, convenience stores, outlet stores, warehouses, discount stores, e-commerce websites, dealerships, and even their own homes. The practice has been around almost as long as humans have, though those who lived in Mesopotamia are thought to have created the first system that used money rather than simply trading goods. ‎

    Learning about retail can help you as both a consumer and a professional. When you shop for goods for yourself, understanding how retail works can make you a more savvy shopper. Anyone who makes investments may also want to study retail to get a better understanding of which options are better than others. On a professional level, learning about retail can help set you up for a career in the field. If you already have a career in retail, learning more about it may help you explore advancements to positions in management, human resources, or marketing. And if you've ever dreamed of opening your own store or selling your own goods, learning about retail can help provide you with the skills and knowledge you need to get started. ‎

    Retail careers typically involve working in stores and other outlets that sell goods, either at an entry-level position, like cashier or sales associate, or at a more advanced position, like a floor supervisor or store manager. You may also find yourself working at a corporate level for retail brands and companies with multiple locations. Other potential retail-related careers include becoming a buyer, a visual merchandiser, an advertising or marketing manager, a social media manager, a customer service representative, or a logistics specialist. You may even find that you want to work in a specific area within the retail industry using a combination of retail and other skills you possess. For example, if you're into fashion, you may work as a makeup artist or beauty consultant in a store that sells cosmetics or clothing. If you want to work in the medical field, you may become a pharmacy technician or pharmacist.‎

    Online Retail courses offer a convenient and flexible way to enhance your knowledge or learn new Retail skills. Choose from a wide range of Retail courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Retail, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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