• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Crm

    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the CRM Course Catalog

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Value Creation and Building Enduring Relationships

      Skills you'll gain: Technical Management, Strategic Leadership, Stakeholder Management, Professional Networking, Leadership, Business Strategy, Business Leadership, Organizational Strategy, Relationship Building, Innovation, Mentorship, Value Propositions, Communication

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      Universidad de Palermo

      Administración de las Tecnologías de la Información

      Skills you'll gain: Business Process, Customer Relationship Management, Enterprise Resource Planning, IT Management, Business Intelligence, Business Operations, Information Technology, Continuous Improvement Process, Information Systems, IT Infrastructure, Quality Management, Technology Strategies, Subcontracting, Business Strategy

      4.9
      Rating, 4.9 out of 5 stars
      ·
      394 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      N

      National Taiwan University

      行銷典範轉移: 變動中的消費世界 (Marketing in a changing world)

      Skills you'll gain: Brand Management, Marketing, Customer Relationship Management, Target Market, Marketing Strategies, Customer Retention, Market Dynamics, Customer Insights, Marketing Analytics, Digital Marketing, Consumer Behaviour

      4.8
      Rating, 4.8 out of 5 stars
      ·
      126 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      U

      Università Bocconi

      Capital-investissement et capital-risque

      Skills you'll gain: Private Equity, Business Valuation, Investment Management, Entrepreneurial Finance, Mergers & Acquisitions, Capital Markets, Financial Analysis, Due Diligence, Legal Risk, Tax Laws

      4.8
      Rating, 4.8 out of 5 stars
      ·
      42 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Innovating with the Business Model Canvas

      Skills you'll gain: Design Thinking, Customer experience strategy (CX), Business Modeling, Business Planning, Business Process, Process Design, Growth Strategies, Business Strategy, Strategic Planning, Innovation, Customer Analysis, Business Priorities, Strategic Partnership, Product Strategy, Operational Excellence, Product Management, Value Propositions, Customer Relationship Management, Strategic Prioritization

      4.6
      Rating, 4.6 out of 5 stars
      ·
      308 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      G

      Goldman Sachs

      Fundamentals of Negotiation, with Goldman Sachs 10,000 Women

      Skills you'll gain: Negotiation, Active Listening, Rapport Building, Business Communication, Conflict Management, Trustworthiness, Relationship Building, Interpersonal Communications, Communication, Influencing, Cognitive flexibility, Emotional Intelligence, Goal Setting

      4.6
      Rating, 4.6 out of 5 stars
      ·
      461 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      Universidades Anáhuac

      Customer Success: Conociendo al cliente

      Skills you'll gain: Customer Success Management, Customer Service, Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Retention, Customer experience strategy (CX), Customer Insights, Marketing Automation, Performance Metric, Sales Process, Business Metrics, Marketing Strategies, Data-Driven Decision-Making

      4.6
      Rating, 4.6 out of 5 stars
      ·
      46 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      A

      Adobe

      Digital Marketing

      Skills you'll gain: Promotional Strategies, Content Marketing, Marketing Communications, Digital Marketing, Target Audience, Product Promotion, Marketing Strategies, Social Media Marketing, Marketing Planning, Strategic Marketing, Customer Relationship Management, Advertising, Customer Insights, AI Personalization

      4.8
      Rating, 4.8 out of 5 stars
      ·
      40 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Simplilearn

      Multichannel Marketing - Email, Content and Mobile Marketing

      Skills you'll gain: Email Marketing, Content Strategy, Content Performance Analysis, HubSpot CRM, Content Marketing, Newsletters, Customer Retention, Marketing Strategies, Web Content, Content Creation, Customer Relationship Management, Social Media Strategy, UI/UX Strategy, Digital Content, Marketing, Digital Marketing, Marketing Automation, Marketing Strategy and Techniques, Campaign Management, Online Advertising

      4.6
      Rating, 4.6 out of 5 stars
      ·
      25 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Preview
      Preview
      F

      Fundação Instituto de Administração

      Executivo de Vendas, Vendas Consultivas e Prospecção

      Skills you'll gain: Consultative Selling, Sales Prospecting, Sales Management, Selling Techniques, Sales Strategy, Sales Process, Sales, Solution Selling, Customer Relationship Management, Value Propositions, Overcoming Objections, Needs Assessment

      4.8
      Rating, 4.8 out of 5 stars
      ·
      39 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Customer Value, Acquisition, and Retention

      Skills you'll gain: Customer Retention, Loyalty Programs, Brand Loyalty, Customer Relationship Management, Customer Engagement, Customer Acquisition Management, Customer Insights, Marketing Strategies, Digital Marketing, Marketing Analytics, Growth Strategies, Return On Investment, Consumer Behaviour

      4.7
      Rating, 4.7 out of 5 stars
      ·
      9 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Global Supply Chain Management

      Skills you'll gain: Supply Chain Management, Supply Chain, Supply Chain Planning, Inventory Management System, Logistics Management, Strategic Partnership, Customer Demand Planning, Corporate Sustainability, Business Technologies, Supplier Relationship Management, Strategic Decision-Making, Forecasting, Decision Making, Governance, Internet Of Things

      4.5
      Rating, 4.5 out of 5 stars
      ·
      23 reviews

      Beginner · Course · 1 - 3 Months

    CRM learners also search

    Business
    Business Management
    Management
    Business Development
    Operations Management
    Project Management
    Operations Analytics
    Business Projects
    1…101112…24

    In summary, here are 10 of our most popular crm courses

    • Value Creation and Building Enduring Relationships: University of Colorado Boulder
    • Administración de las Tecnologías de la Información: Universidad de Palermo
    • 行銷典範轉移: 變動中的消費世界 (Marketing in a changing world): National Taiwan University
    • Capital-investissement et capital-risque: Università Bocconi
    • Innovating with the Business Model Canvas: University of Virginia
    • Fundamentals of Negotiation, with Goldman Sachs 10,000 Women: Goldman Sachs
    • Customer Success: Conociendo al cliente: Universidades Anáhuac
    • Digital Marketing: Adobe
    • Multichannel Marketing - Email, Content and Mobile Marketing: Simplilearn
    • Executivo de Vendas, Vendas Consultivas e Prospecção: Fundação Instituto de Administração

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok