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    • Customer Service

    Customer Service Courses Online

    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

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    Build job-relevant skills in under 2 hours with hands-on tutorials.
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    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
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    Explore the Customer Service Course Catalog

    • L

      LearnQuest

      Designing Software-Defined Branch Infrastructures

      Skills you'll gain: Threat Management, Threat Detection, Software-Defined Networking, Network Architecture, Network Planning And Design, Network Security, Cloud-Based Integration, Cloud Computing Architecture, Network Infrastructure, Internet Of Things, Multi-Cloud, Wide Area Networks, Technical Consulting, Scalability, Technology Solutions

      Intermediate · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Integrate Private Service Connect with Service Directory

      Skills you'll gain: Load Balancing, Google Cloud Platform, Intranet, System Configuration, Cloud Services

      Beginner · Project · Less Than 2 Hours

    • Status: New
      New
      H

      H2O.ai

      H2O.ai Agents : From Theory to Practice

      Skills you'll gain: Generative AI Agents, Agentic systems, Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Artificial Intelligence, Large Language Modeling, Decision Support Systems, Application Deployment, Prompt Engineering, Applied Machine Learning, Scalability, Performance Testing, Data Integration

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      G

      Google Cloud

      Looker Studio Pro Essentials - Português Brasileiro

      Skills you'll gain: Looker (Software), Collaborative Software, User Accounts, Security Controls, Business Reporting, Role-Based Access Control (RBAC), Scheduling, Data Visualization Software, Customer Support, Data Sharing, Administration, Auditing

      Intermediate · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Canvas de propuesta de valor con Miro

      Skills you'll gain: Value Propositions, Collaborative Software, Business Modeling, Project Design, Customer experience strategy (CX), Virtual Teams

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      W

      Whizlabs

      AWS: IoT, Machine Learning and Blockchain

      Skills you'll gain: AWS SageMaker, Amazon Web Services, Internet Of Things, Artificial Intelligence and Machine Learning (AI/ML), Blockchain, Image Analysis, Remote Access Systems, Text Mining, Computer Vision, Natural Language Processing

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Agile Product Owner Level 1 – Certification & Mock Exams

      Skills you'll gain: Agile Product Development, Sprint Retrospectives, Agile Methodology, Jira (Software), Agile Project Management, Sprint Planning, Project Estimation, Backlogs, Project Management Software, Product Requirements, Product Management, User Story, Estimation, ChatGPT, Team Management, Artificial Intelligence, Prioritization, Continuous Improvement Process

      Intermediate · Course · 3 - 6 Months

    • Status: New
      New
      W

      Whizlabs

      Design and Implement Build and Release Pipelines

      Skills you'll gain: CI/CD, Package and Software Management, Infrastructure as Code (IaC), Azure DevOps, Continuous Delivery, Application Deployment, Continuous Integration, DevOps, Release Management, Software Versioning, Version Control, Microsoft Azure, GitHub, Development Testing, Test Engineering, YAML

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Créez une publicité ciblée avec facebook audience insights

      Skills you'll gain: Facebook, Digital Advertising, Content Performance Analysis, Target Audience, Social Media Marketing, Social Media, Advertising, Drive Engagement, Customer Engagement

      Beginner · Guided Project · Less Than 2 Hours

    • L

      LearnQuest

      Advanced Applications of CDO in Enterprise Security Admin

      Skills you'll gain: Systems Integration, Enterprise Architecture, Cloud-Based Integration, Data Governance, Data Management, Security Strategy, Cloud Management, Enterprise Security, Security Management, Security Controls, Security Requirements Analysis, Threat Modeling, Continuous Monitoring, Cyber Security Strategy

      Advanced · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Use Data Canvas to Visualize and Design Queries

      Skills you'll gain: Data Presentation, Data Visualization Software, Query Languages, Data Integration, Data Analysis

      Beginner · Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Cible démographie spécifique de l’utilisateur dans campagne de suivi

      Skills you'll gain: Social Media Campaigns, Social Media Marketing, Social Media, Target Audience, Campaign Management, Drive Engagement, Customer Engagement

      Beginner · Guided Project · Less Than 2 Hours

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    In summary, here are 10 of our most popular customer service courses

    • Designing Software-Defined Branch Infrastructures: LearnQuest
    • Integrate Private Service Connect with Service Directory: Google Cloud
    • H2O.ai Agents : From Theory to Practice: H2O.ai
    • Looker Studio Pro Essentials - Português Brasileiro: Google Cloud
    • Canvas de propuesta de valor con Miro: Coursera Project Network
    • AWS: IoT, Machine Learning and Blockchain: Whizlabs
    • Agile Product Owner Level 1 – Certification & Mock Exams: Packt
    • Design and Implement Build and Release Pipelines: Whizlabs
    • Créez une publicité ciblée avec facebook audience insights: Coursera Project Network
    • Advanced Applications of CDO in Enterprise Security Admin: LearnQuest

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Frequently Asked Questions about Customer Service

    Customer service courses cover a variety of topics essential for providing excellent customer support and enhancing customer satisfaction. These include the basics of customer service principles, effective communication skills, and conflict resolution. Learners will explore topics such as active listening, handling difficult customers, and understanding customer needs. Advanced courses might cover areas like customer relationship management (CRM), advanced problem-solving techniques, and the use of technology in customer service. Practical exercises and role-playing scenarios help learners apply these concepts to real-world customer interactions, improving their ability to deliver outstanding service.‎

    Choosing the right customer service course depends on your current skill level and career aspirations. Beginners should look for courses that cover the basics of customer service principles, effective communication, and conflict resolution techniques. Those with some experience might benefit from intermediate courses focusing on advanced customer interaction strategies, CRM systems, and customer satisfaction measurement. Advanced learners or professionals seeking specialized knowledge might consider courses on customer service leadership, service quality management, or preparing for certifications like Certified Customer Service Professional (CCSP). Reviewing course content, instructor expertise, and learner feedback can help ensure the course aligns with your goals.‎

    A certificate in customer service can open up various career opportunities in customer support, sales, and management roles. Common roles include customer service representative, customer support specialist, customer service manager, and call center supervisor. These positions involve assisting customers, resolving issues, managing customer interactions, and improving service processes. With the increasing emphasis on customer satisfaction in business success, earning a certificate in customer service can significantly enhance your career prospects and opportunities for advancement in fields such as retail, telecommunications, hospitality, and corporate services.‎

    Yes, Coursera offers a variety of free courses across many topics, including customer service. While you can access most course materials for free by auditing the courses, this does not include graded assignments or a completion certificate. For those looking to obtain a certificate to showcase their learning or enhance their professional profile, Coursera provides the option to purchase the course. Additionally, Coursera offers free trials or financial aid to learners who qualify, making certifications more accessible to everyone.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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