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    • Customer Service

    Customer Service Courses Online

    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

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    Build job-relevant skills in under 2 hours with hands-on tutorials.
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    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
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    Explore the Customer Service Course Catalog

    • C

      Coursera

      Creating Engaging Content for Instagram

      Skills you'll gain: Instagram, Storytelling, Content Creation, Social Media Content, Content Performance Analysis, Brand Strategy, Video Editing, Photography, Social Media Marketing, Social Media Campaigns, Social Media Strategy, Brand Awareness, Drive Engagement, Content Strategy, Target Audience, Customer Engagement

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      S

      SAP

      Requirements Gathering and Documentation

      Skills you'll gain: User Story, Requirements Elicitation, Requirements Management, Business Requirements, User Requirements Documents, Requirements Analysis, Verification And Validation, SAP Applications, Functional Specification, User Acceptance Testing (UAT), Stakeholder Engagement, Process Mapping

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Advanced ASP.NET Core MVC, Deployment & User Management

      Skills you'll gain: User Accounts, ASP.NET, Authorization (Computing), Authentications, Application Deployment, Microsoft Azure, OAuth, Identity and Access Management, Microsoft Visual Studio, Role-Based Access Control (RBAC), Server Side, Database Management, UI Components

      Advanced · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Work with Gemini Models in BigQuery - Português Brasileiro

      Skills you'll gain: Generative AI, Google Cloud Platform, Customer Relationship Management, Predictive Modeling, SQL, Big Data, Applied Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Python Programming

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Networking in Google Cloud: Network Security - Português Brasileiro

      Skills you'll gain: Distributed Denial-Of-Service (DDoS) Attacks, Network Security, Continuous Monitoring, Cloud Security, Proxy Servers, Google Cloud Platform, Network Administration, Infrastructure Security, Identity and Access Management, Threat Detection, Event Monitoring, Intrusion Detection and Prevention, Hardening, Firewall, Network Monitoring, Network Troubleshooting, Authorization (Computing), Load Balancing, Anomaly Detection

      Intermediate · Course · 1 - 3 Months

    • G

      Google Cloud

      Introduction to Data Engineering on Google Cloud - 繁體中文

      Skills you'll gain: Google Cloud Platform, Extract, Transform, Load, Cloud Storage, Data Pipelines, Data Migration, Data Processing, Data Integration, Data Warehousing, Cloud Services, SQL, Data Transformation, Data Sharing, Automation, Data Management

      Beginner · Course · 1 - 3 Months

    • M

      Meta

      Introduction au Marketing des réseaux sociaux

      Skills you'll gain: Social Media Marketing, Social Media, Target Audience, Marketing, Social Media Strategy, Instagram, Customer Analysis, Marketing Channel, Marketing Strategies, Facebook, Digital Marketing, Key Performance Indicators (KPIs), Goal Setting

      Beginner · Course · 1 - 3 Months

    • G

      Google Cloud

      Gemini for Security Engineers - 繁體中文

      Skills you'll gain: Generative AI, Application Deployment, Google Cloud Platform, Cloud Security, Cloud Computing, Security Engineering, System Configuration, Collaborative Software

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Microsoft Sentinel Advanced Course - Secure Azure Like a Pro

      Skills you'll gain: Infrastructure as Code (IaC), Microsoft Azure, Azure DevOps, Continuous Integration, Terraform, GitHub, Continuous Deployment, CI/CD, Debugging, Security Information and Event Management (SIEM), Windows PowerShell, Git (Version Control System), Data Management, Automation

      Advanced · Course · 1 - 4 Weeks

    • G

      Google Cloud

      App Deployment, Debugging, and Performance - Português

      Skills you'll gain: Cloud-Native Computing, Cloud Applications, Cloud Development, Application Deployment, Infrastructure as Code (IaC), Google Cloud Platform, Kubernetes, Continuous Deployment, Application Performance Management, Containerization, Docker (Software), Cloud Computing, Performance Tuning, Debugging, Scalability

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Network Security, Troubleshooting, & Certification Prep

      Skills you'll gain: Network Troubleshooting, Network Security, Distributed Denial-Of-Service (DDoS) Attacks, Hardening, Network Administration, Network Monitoring, Intrusion Detection and Prevention, Threat Modeling, Network Protocols, Cybersecurity, Information Systems Security, Firewall, Network Infrastructure, General Networking, Authentications, Identity and Access Management, Local Area Networks, Networking Hardware, Encryption, Virtual Local Area Network (VLAN)

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Advanced Development, Deployment, and Cloud Integration

      Skills you'll gain: ASP.NET, Application Deployment, Microsoft Azure, Cloud Applications, Software Architecture, Scalability, Authentications, User Interface (UI), .NET Framework, Software Design, Maintainability, UI/UX Strategy, Model View Controller, Secure Coding, Application Servers, Microsoft SQL Servers, Database Development, Debugging, Data Validation

      Advanced · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer service courses

    • Creating Engaging Content for Instagram: Coursera
    • Requirements Gathering and Documentation: SAP
    • Advanced ASP.NET Core MVC, Deployment & User Management: Packt
    • Work with Gemini Models in BigQuery - Português Brasileiro: Google Cloud
    • Networking in Google Cloud: Network Security - Português Brasileiro: Google Cloud
    • Introduction to Data Engineering on Google Cloud - 繁體中文: Google Cloud
    • Introduction au Marketing des réseaux sociaux: Meta
    • Gemini for Security Engineers - 繁體中文: Google Cloud
    • Microsoft Sentinel Advanced Course - Secure Azure Like a Pro: Packt
    • App Deployment, Debugging, and Performance - Português: Google Cloud

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Frequently Asked Questions about Customer Service

    Customer service courses cover a variety of topics essential for providing excellent customer support and enhancing customer satisfaction. These include the basics of customer service principles, effective communication skills, and conflict resolution. Learners will explore topics such as active listening, handling difficult customers, and understanding customer needs. Advanced courses might cover areas like customer relationship management (CRM), advanced problem-solving techniques, and the use of technology in customer service. Practical exercises and role-playing scenarios help learners apply these concepts to real-world customer interactions, improving their ability to deliver outstanding service.‎

    Choosing the right customer service course depends on your current skill level and career aspirations. Beginners should look for courses that cover the basics of customer service principles, effective communication, and conflict resolution techniques. Those with some experience might benefit from intermediate courses focusing on advanced customer interaction strategies, CRM systems, and customer satisfaction measurement. Advanced learners or professionals seeking specialized knowledge might consider courses on customer service leadership, service quality management, or preparing for certifications like Certified Customer Service Professional (CCSP). Reviewing course content, instructor expertise, and learner feedback can help ensure the course aligns with your goals.‎

    A certificate in customer service can open up various career opportunities in customer support, sales, and management roles. Common roles include customer service representative, customer support specialist, customer service manager, and call center supervisor. These positions involve assisting customers, resolving issues, managing customer interactions, and improving service processes. With the increasing emphasis on customer satisfaction in business success, earning a certificate in customer service can significantly enhance your career prospects and opportunities for advancement in fields such as retail, telecommunications, hospitality, and corporate services.‎

    Yes, Coursera offers a variety of free courses across many topics, including customer service. While you can access most course materials for free by auditing the courses, this does not include graded assignments or a completion certificate. For those looking to obtain a certificate to showcase their learning or enhance their professional profile, Coursera provides the option to purchase the course. Additionally, Coursera offers free trials or financial aid to learners who qualify, making certifications more accessible to everyone.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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