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    • Retail

    Retail Courses Online

    Study retail management for efficient store operations. Learn about merchandising, inventory management, and customer service.

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    Explore the Retail Course Catalog

    • C

      CVS Health

      CVS Health Call Center Customer Service

      Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Retail Store Operations, Oral Comprehension

      4.7
      Rating, 4.7 out of 5 stars
      ·
      347 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • I

      IE Business School

      Marketing Mix Implementation

      Skills you'll gain: Product Lifecycle Management, Marketing Communications, Integrated Marketing Communications, Advertising, Marketing, Brand Strategy, Marketing Budgets, Strategic Decision-Making, Brand Management, Customer experience strategy (CX), Price Negotiation, Marketing Strategies, Branding, Marketing Channel, Strategic Marketing, Product Strategy, Revenue Management, Merchandising, Conflict Management, Market Opportunities

      4.7
      Rating, 4.7 out of 5 stars
      ·
      5.9K reviews

      Beginner · Specialization · 3 - 6 Months

    • I

      IE Business School

      Implementación del Marketing Mix

      Skills you'll gain: Marketing Communications, Integrated Marketing Communications, Product Lifecycle Management, Customer experience strategy (CX), Advertising, Brand Strategy, Brand Management, Brand Loyalty, Branding, Revenue Management, Retail Management, Marketing Channel, Strategic Marketing, Marketing Psychology, Market Dynamics, Marketing Management, Peer Review, Presentations, Supply Chain Planning, Retail Sales

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.8K reviews

      Beginner · Specialization · 3 - 6 Months

    • U

      UBITS

      Maneja objeciones y clientes difíciles en retail

      Skills you'll gain: Overcoming Objections, Active Listening, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Service, Verbal Communication Skills, Interviewing Skills, Assertiveness, Empathy, Conflict Management, Productivity, Emotional Intelligence, Problem Solving

      Intermediate · Course · 1 - 4 Weeks

    • T

      Tecnológico de Monterrey

      Gestión de Marca

      Skills you'll gain: Brand Management, Brand Strategy, Branding, Brand Awareness, Brand Loyalty, Strategic Marketing, Marketing Management, Strategic Partnership, Social Media, Marketing, Marketing Communications, Social Media Marketing, Consumer Behaviour, Marketing Strategies, Customer experience strategy (CX), Organizational Strategy, Internal Communications, Instagram, Business Strategy, Customer experience improvement

      4.9
      Rating, 4.9 out of 5 stars
      ·
      217 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: New
      New
      T

      Tally Education and Distribution Services Private Limited

      Inventory Management

      Skills you'll gain: Order Management, Inventory Management, Inventory Control, Inventory and Warehousing, Inventory Management System, Materials Management, Work Order, Warehousing, Cost Accounting, Manufacturing Operations, Production Process, Accounting Software, Management Reporting

      Intermediate · Course · 1 - 3 Months

    • T

      Tecnológico de Monterrey

      ¿Cómo funcionan las marcas?

      Skills you'll gain: Brand Management, Branding, Brand Strategy, Brand Awareness, Brand Loyalty, Marketing Management, Consumer Behaviour, Internal Communications, Marketing and Public Relations, Target Audience

      4.9
      Rating, 4.9 out of 5 stars
      ·
      125 reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      Universidad Nacional Autónoma de México

      Introducción al mercado

      Skills you'll gain: Strategic Marketing, Marketing, Marketing Planning, Market Research, Target Market, Marketing Strategies, Go To Market Strategy, Business Analytics, Product Promotion, Market Analysis, Product Development, Consumer Behaviour, Entrepreneurship, New Business Development, Budgeting

      4.7
      Rating, 4.7 out of 5 stars
      ·
      256 reviews

      Mixed · Course · 1 - 3 Months

    • M

      Meta

      مقدمة في التسويق عبر وسائل التواصل الاجتماعي

      Skills you'll gain: Target Audience, Social Media Marketing, Social Media, Goal Setting, Social Media Strategy, Key Performance Indicators (KPIs), Marketing, Content Marketing, Instagram, Facebook, Marketing Strategy and Techniques, Marketing Channel, Digital Marketing, Policy Development

      4.8
      Rating, 4.8 out of 5 stars
      ·
      149 reviews

      Beginner · Course · 1 - 3 Months

    • C

      Corporate Finance Institute

      Power BI Fundamentals

      Skills you'll gain: Power BI, Data Analysis Expressions (DAX), Dashboard, Business Intelligence, Data Import/Export, Business Reporting, Interactive Data Visualization, Data Storytelling, Data Modeling, Data Transformation, Data Visualization Software, Data Analysis, Data Sharing, Sales, Key Performance Indicators (KPIs)

      4.8
      Rating, 4.8 out of 5 stars
      ·
      108 reviews

      Beginner · Course · 1 - 3 Months

    • G

      Google

      Make the Sale: Build, Launch, and Manage E-commerce Stores

      Skills you'll gain: Order Fulfillment, E-Commerce, Order Processing, Campaign Management, Digital Advertising, Google Ads, Retail Management, Customer Engagement, Marketing Strategies, Market Research, Web Analytics, Trend Analysis, Customer experience strategy (CX), Target Audience

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.8K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free
      Free
      S

      S.P. Jain Institute of Management and Research

      Marketing Management

      Skills you'll gain: Product Strategy, Marketing Management, Marketing Strategies, Consumer Behaviour, Target Market, Marketing Communications, Marketing Planning, Product Lifecycle Management, Integrated Marketing Communications, Marketing Analytics, Brand Strategy, Marketing Channel, Market Analysis, Supply Chain

      4.8
      Rating, 4.8 out of 5 stars
      ·
      9 reviews

      Beginner · Course · 1 - 3 Months

    Retail learners also search

    Logistics
    Supply Chain Logistics
    Supply Chain Management
    Supply Chain
    Supply Chain Design
    Supply Chain Analytics
    Supply Chain Projects
    Inventory
    1…456…13

    In summary, here are 10 of our most popular retail courses

    • CVS Health Call Center Customer Service: CVS Health
    • Marketing Mix Implementation: IE Business School
    • Implementación del Marketing Mix: IE Business School
    • Maneja objeciones y clientes difíciles en retail: UBITS
    • Gestión de Marca: Tecnológico de Monterrey
    • Inventory Management: Tally Education and Distribution Services Private Limited
    • ¿Cómo funcionan las marcas?: Tecnológico de Monterrey
    • Introducción al mercado: Universidad Nacional Autónoma de México
    • مقدمة في التسويق عبر وسائل التواصل الاجتماعي: Meta
    • Power BI Fundamentals: Corporate Finance Institute

    Frequently Asked Questions about Retail

    Retail is the practice of selling goods to the public in order to earn a profit for yourself. Retail sales are usually made on a small scale to individuals for personal use, compared to wholesale sales that involve selling items in bulk for companies and organizations to use. Those who work as retailers are often in the middle of the supply chain, purchasing from a manufacturer or wholesaler to sell the goods to consumers. Retailers can sell goods through many outlets, including department stores, convenience stores, outlet stores, warehouses, discount stores, e-commerce websites, dealerships, and even their own homes. The practice has been around almost as long as humans have, though those who lived in Mesopotamia are thought to have created the first system that used money rather than simply trading goods. ‎

    Learning about retail can help you as both a consumer and a professional. When you shop for goods for yourself, understanding how retail works can make you a more savvy shopper. Anyone who makes investments may also want to study retail to get a better understanding of which options are better than others. On a professional level, learning about retail can help set you up for a career in the field. If you already have a career in retail, learning more about it may help you explore advancements to positions in management, human resources, or marketing. And if you've ever dreamed of opening your own store or selling your own goods, learning about retail can help provide you with the skills and knowledge you need to get started. ‎

    Retail careers typically involve working in stores and other outlets that sell goods, either at an entry-level position, like cashier or sales associate, or at a more advanced position, like a floor supervisor or store manager. You may also find yourself working at a corporate level for retail brands and companies with multiple locations. Other potential retail-related careers include becoming a buyer, a visual merchandiser, an advertising or marketing manager, a social media manager, a customer service representative, or a logistics specialist. You may even find that you want to work in a specific area within the retail industry using a combination of retail and other skills you possess. For example, if you're into fashion, you may work as a makeup artist or beauty consultant in a store that sells cosmetics or clothing. If you want to work in the medical field, you may become a pharmacy technician or pharmacist.‎

    Online Retail courses offer a convenient and flexible way to enhance your knowledge or learn new Retail skills. Choose from a wide range of Retail courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Retail, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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