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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • Status: Free Trial
      Free Trial
      G

      Goodwill Industries International

      Foundations of Career Navigating and Coaching

      Skills you'll gain: Ethical Standards And Conduct, Client Services, Diversity and Inclusion, Coaching, Conflict Management, Customer Relationship Management, Relationship Building, Communication, Workforce Development, Industrial and Organizational Psychology, Active Listening, Human Development, Professional Development, Mentorship, Empathy, Goal Setting, Crisis Intervention

      4.7
      Rating, 4.7 out of 5 stars
      ·
      326 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      E

      Emory University

      From Freedom Rides to Ferguson: Narratives of Nonviolence in the American Civil Rights Movement

      Skills you'll gain: Social Justice, Community Organizing, Sociology, Social Studies, De-escalation Techniques, Conflict Management, Education and Training, Advocacy, Timelines, Media and Communications, Discussion Facilitation, Training Programs

      4.8
      Rating, 4.8 out of 5 stars
      ·
      317 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      N

      Northwestern University

      Leadership Through Marketing

      Skills you'll gain: Marketing Analytics, Marketing Strategies, Data Science, Marketing, Strategic Marketing, Customer experience strategy (CX), Analytics, Data Analysis, Digital Transformation, Customer Insights, Data-Driven Decision-Making, Empowerment, Business Development, Business Leadership, Brand Management, Brand Strategy, Corporate Strategy, Advertising, Consumer Behaviour, Organizational Change

      4.6
      Rating, 4.6 out of 5 stars
      ·
      466 reviews

      Mixed · Course · 1 - 4 Weeks

    • I

      IE Business School

      Critical Perspectives on Management

      Skills you'll gain: Innovation, Corporate Strategy, Performance Management, Business Strategy, Business Management, Leadership and Management, Business, Organizational Strategy, Governance, Decision Making, Storytelling, Entrepreneurship, Market Analysis

      4.8
      Rating, 4.8 out of 5 stars
      ·
      312 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      L

      LearnKartS

      Salesforce Admin Functions

      Skills you'll gain: Systems Administration, Database Administration, Cloud Security, Drive Engagement, Identity and Access Management

      4.3
      Rating, 4.3 out of 5 stars
      ·
      10 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IESE Business School

      Crisis Communications

      Skills you'll gain: Corporate Communications, Media Relations, Persuasive Communication, Crisis Management, Public Relations, Strategic Communication, Communication, Media Strategy, Public Speaking, Ethical Standards And Conduct, Business Ethics, Decision Making

      4.7
      Rating, 4.7 out of 5 stars
      ·
      59 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of California, Irvine

      Salesforce Integration

      Skills you'll gain: Salesforce, User Accounts, Data Quality, Data Integration, Business Process Automation, Data Import/Export, Dashboard, Ad Hoc Reporting, Data Modeling, Data Management, Business Process, Internal Communications, Automation, Report Writing, Data Security, Cloud Computing

      4.1
      Rating, 4.1 out of 5 stars
      ·
      23 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Build Customizable Sales Presentation Graphics using Canva

      Skills you'll gain: Data Visualization, Sales Presentations, Target Market, Presentations, Sales Pipelines, Process Flow Diagrams, Target Audience, Marketing Collateral, Market Analysis, Sales Process, Content Creation, Graphic Design, Sales, Data Import/Export

      4.7
      Rating, 4.7 out of 5 stars
      ·
      26 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      I

      Illinois Tech

      Marketing Strategy

      Skills you'll gain: Global Marketing, Brand Management, Strategic Marketing, Marketing, Marketing Strategies, Marketing Strategy and Techniques, Marketing Planning, Customer Relationship Management, Customer Relationship Building, Marketing Communications, Digital Marketing, Marketing Channel, Corporate Sustainability, Business Ethics, Promotional Strategies, Value Propositions, Product Management

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      93 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Media Relations and Crisis Management

      Skills you'll gain: Media Relations, Crisis Management, Internal Communications, Communication Planning, Public Relations, Communication Strategies, Incident Management, Press Releases, Media Strategy, Stakeholder Communications, Real Time Data, Generative AI Agents

      4.8
      Rating, 4.8 out of 5 stars
      ·
      21 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado System

      Customer Data Analytics for Marketers

      Skills you'll gain: Marketing Analytics, Probability & Statistics, Statistical Methods, Customer Analysis, Data Visualization, Regression Analysis, Descriptive Statistics, Statistical Analysis, Data Analysis, Correlation Analysis, Analytics, Customer Insights, Data-Driven Decision-Making, Statistical Modeling, Predictive Analytics, Business Ethics

      4.9
      Rating, 4.9 out of 5 stars
      ·
      10 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      How to Generate and Maintain a Healthy Sales Pipeline

      Skills you'll gain: Sales Pipelines, Closing (Sales), Sales Process, Lead Generation, Customer Relationship Management (CRM) Software, Customer Relationship Management, Sales Strategy, Sales Enablement, Prospecting and Qualification, Customer Engagement, Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      32 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular crm courses

    • Foundations of Career Navigating and Coaching: Goodwill Industries International
    • From Freedom Rides to Ferguson: Narratives of Nonviolence in the American Civil Rights Movement: Emory University
    • Leadership Through Marketing: Northwestern University
    • Critical Perspectives on Management: IE Business School
    • Salesforce Admin Functions: LearnKartS
    • Crisis Communications : IESE Business School
    • Salesforce Integration: University of California, Irvine
    • Build Customizable Sales Presentation Graphics using Canva: Coursera Project Network
    • Marketing Strategy: Illinois Tech
    • Media Relations and Crisis Management: Microsoft

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