Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
About the Course
501 - 525 of 537 Reviews for Customer Service Fundamentals
By Gabriela R O
•Aug 31, 2024
excelente
By Tolulope O
•May 10, 2022
Topnotch
By Amal M A
•Sep 3, 2023
ممتازة
By GAGANDEEP K
•Mar 19, 2025
good
By saeed r a
•Aug 27, 2023
شكرا
By Opeyemi D O
•May 10, 2023
good
By AMER
•Sep 1, 2023
1
By Pier P L
•Jan 29, 2023
I'm 50/50 on this, while it's good to cover the basics and learn some key concepts, I've felt the lessons were scraped together from a handful of blog posts (if you read the ones suggested in the Further Reading assignments, you'll understand what I mean). Often the Further reading section has broken links.
On a personal note I hated having to "sign" twice per peer-reviewed assignment, it's bothersome and based on many of the assignments I corrected, pointless.
By Sunrise R
•Oct 31, 2019
Overall, it had a low quality to it for what is supposed to be a professional course. There were many typographical errors, words missing, and poorly formed sentences. Some of the content appeared dated as well.
By Maria F
•Aug 27, 2020
Slides are clear but not the most interesting. I learnt about some new theories and techniques which was great and it provided a clear rubric to follow when providing support solutions.
By Inês M
•Oct 31, 2022
Too focused on phone calls, and the fact that is peer graded does not help with the certification.
By Kassandra C
•Apr 9, 2025
You have to pay to get your certificate after? Then what's the point of a 7 day free trial?
By Ratan K
•Apr 24, 2022
Extremely cumbersome, sometimes not understand what to do, how to proceed.
By Richard C
•Jan 30, 2022
a lot of little bugs the captions werent mayching the voice on the video
By Shahad A
•Aug 11, 2023
it is useful course but, content more test frustrate the user
By Brandi H
•Dec 6, 2021
dislike peer review havent learned enough to judge others
By Heikki M
•Sep 30, 2023
The test and exam questions were sometimes misleading.
By Eunice P
•Apr 8, 2024
I have learnt new customer service tips
By Daisy M E E
•May 13, 2022
It was very practical and involving
By Kevin G
•Jul 26, 2020
Not what I expected.
By Ayomide O
•Mar 21, 2024
The videos were not engaging. The voice sounded monotonous and the entire video was simply just about reading slides. And frankly, the slides were poorly designed and looks outdated. There was no human interaction whatsoever for a lesson that focuses on building human-centered relationship. The 2-stars were really for the assignments which engaged me optimally.
By BIXIA L
•Apr 2, 2025
I have been finishied this course however somehow it still show I have 38% to go. Totally waste of my time. Keep the certificate!!!
By Dariusz L
•Oct 2, 2020
A lot of very pointless tasks that maybe in theory should be helpful but they are not. At least can be skipped, sort of.
By Shawn W
•Feb 9, 2021
Peer graded assignments slows down individual students pace.
By Jesus E
•Jun 26, 2022
Alright... This is an amazing course but unfortunately your assignments are not as clear as they may sound, because it says that I can chose to do it or not and I fished all the important ones but still had a 60 percent on your course, So I would IDVISE who ever created this course to try and copy GOOGLE'S courses, when you are done you are done, unfortunately I will have to cancel my subscription today because I do not want to be charged for something that I did not get.
Please if any of the people responsible for this course or app sees this comment, do consider on trying the course then rate my comment.
I wish you all the best and I did want to get this certification.
Good luck for you GUYS.