Increasingly, modern societies are witnessing crises of confidence in their institutions, whether they are for-profit, non-profit, or governmental. Regardless of where you are working, or where you may want to work, you will encounter an organizational crisis. This specialization is designed to provide you with a fundamental footing for recognizing when a crisis is approaching, understanding what essential approaches can help avoid a crisis, or if the crisis is not avoidable, developing sound ways to manage the crisis and recover from it. You’ll learn practical applications with an eye toward what to do and what to avoid. Managing a crisis is always a team effort that may lead to you being called upon to assist. You’ll also learn the fundamentals of consulting with your leaders who are encountering an organizational crisis. You’ll hear from experts in crisis management and garner insights from iconic crises that were managed well, and not so well. Accordingly, this specialization will equip you to better anticipate and identify crises in the making and develop competencies for helping an organization navigate a crisis successfully.
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Crisis Management and Crisis Communication Specialization
Learn How to Help Manage Organizational Crisis. Learn how to anticipate, identify, and plan for crises so that you can effectively consult with your organizational leaders encountering a crisis.
Instructor: Burton St. John
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What you'll learn
Identify key concepts and terminology used in crisis management and crisis communication.
Identify strategies and tactics used in crisis prevention, crisis management, and crisis recovery.
Identify key approaches for advising organizational leaders on how they can prevent a crisis or, failing that, successfully manage a crisis.
Overview
Skills you'll gain
- Contingency Planning
- Corporate Communications
- Management Consulting
- Risk Analysis
- Business Leadership
- Crisis Management
- Communication
- Public Affairs
- Media Relations
- Emergency Response
- Stakeholder Management
- Internal Communications
- Risk Management
- Strategic Communication
- Business Risk Management
- Critical Thinking
- Forecasting
- Leadership
- Business Continuity Planning
- Public Relations
What’s included
Add to your LinkedIn profile
Advance your subject-matter expertise
- Learn in-demand skills from university and industry experts
- Master a subject or tool with hands-on projects
- Develop a deep understanding of key concepts
- Earn a career certificate from University of Colorado Boulder
Specialization - 3 course series
What you'll learn
Identify the major trendlines in organizational crises and who is involved in managing them.
Identify what to do, and what not to do, in the very first moments of a crisis.
Identify how a crisis plan is put together and how it can be used both before and during a crisis.
Skills you'll gain
What you'll learn
Identify the fundamentals of issues management and how this can help leadership avoid or mitigate a crisis.
Identify the major leadership styles and how this informs leaderships' approaches to a crisis.
Identify how to best consult leadership dealing with crisis.
Skills you'll gain
What you'll learn
Understand how iconic crisis cases were managed successfully.
Understand how iconic crisis cases were managed poorly.
Describe overall lessons learned from these cases and what they likely tell us about the nature of future crises and how to prepare for them.
Skills you'll gain
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor
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Frequently asked questions
No experience is necessary.
Yes, it is strongly recommended that learners take the three courses in sequential order.
No. At this time, the University of Colorado Boulder does not offer a for-credit version of the Crisis Management and Crisis Communication Specialization.
More questions
Financial aid available,